Enterprise Account Manager (SG & MY)

What does a day in this role looks like:

This is a high paced role where you will be empowered and rewarded to drive and create value for our key customers. In this pivotal role your key responsibilities would include but not be limited to:

• Establishing and building key stakeholder relationships inside and outside the customers’ laboratory, their wider health system, and leverage them to drive growth.
• Providing end to end diagnostics solutions to large, complex enterprise accounts with a focus on retention, penetration and growth to generate profitable and sustainable activity that exceeds customers’ expectations.
• Leading an internal cross-functional team to execute a strategic account plan for each enterprise customer; coordinating activities across entire customer & healthcare network to maximise growth and customer outcomes.
• Responsible for overall strategic account management planning, including uncovering a large complex organisation’s long-term strategic plan and converting this to a winning solution for the customer; oversee detailed account planning and sales forecasting; negotiate contracts and all pricing resulting in long-term commitments.
• Providing organisational leadership, commercial development of teams and individuals through coaching and mentoring.

What makes you a successful candidate:

• A powerful customer communicator at senior levels, able to develop customer business cases and value propositions.
• Significant experience in consultative engagement with senior level executives
• Proven track record in delivering revenue targets in a complex, solution selling environment, preferably with major accounts.
• Experience in setting budgets and forecasting is essential.
• Experience in negotiating directly with all levels of customer management including CEO, CFO, Procurement & Department Managers.
• A successful record of operating at a senior level in a commercial organisation & strong team approach.
• Established knowledge of healthcare, technology, communications, or management consultation markets is preferred.
• A degree in business studies is preferred while a post-graduate MBA or equivalent will be highly regarded.
• Business level English Language skills.