Engineer, Unix/Linux System

Be A Part of Something BIG!

The Engineer, Unix/ Linux role will work with a team of motivated, articulate and knowledgeable IT professionals. The primary task will be focusing on improving the stability and performance of the system, maintaining and improving the security posture of the systems, continuous monitoring of system health, and troubleshooting issues that arise. He/She must be familiar with Linux operating systems and software, able to provide sound proofs-of-concepts, willing to perform cross-functional duties as necessary to aid the team and have a proven history of creating tools and automating routine IT/Business tasks. He/She must also have experience in automation and configuration tools, such as Puppet, Ansible and Satellite.

Make an Impact by:

Incident Management

• Primarily responsible for Level 2/ level 3 Technical Support, Systems Management, Administration and Project Support for Linux platform.
• Participate in 24/7 on-call rotation in support of our NOC, which includes being available to assist with issues when not on call.
• Assist and respond promptly to incidents, investigate & provide temporary &/or permanent resolution of incidents escalated.

Performance and Capacity Management

• Ensuring availability and performance of the Linux system that supports the application system.
• Installation, configuration and upgrade of Linux systems management software.
• Proactively monitor the Linux systems to ensure secure services with minimum downtime.
• Perform capacity planning, ensure high resiliency and optimal performance involving the associated hardware resources allocated to the operating system.
• Maintain Linux security, managing access, privileges, role and database account that supports the application.
• Responsible for providing trend analysis to management team to enable them to make informed decisions regarding resource management.

Change Management

• Ensure that change management process is properly followed.
• Plan and co-ordinate system changes. Present to CAB (change approval board) for changes that are going into production for approval of change.
• Manage changes through change request process & provide status reports to the relevant parties. (Service Now)

Operations and Support Management

• Install and maintain security patches on the operational and development system, which includes but is not limited to, Red Hat Linux, Suse Linux, Apache Tomcat.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Monitor systems through multiple monitoring tools to proactively address system issues before they have the potential to cause outages.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
• Perform regular file archival and purge as necessary.
• Create, change, and delete user accounts per request as necessary.
• Automate BAU tasks via shell scripting or tools, such as Ansible.
• Write technical documents to include process, technical engineering and configuration documents as needed.
• All other Linux administration responsibilities as assigned.

Provisioning of Servers and Services

• Maintain our Linux infrastructure standard operating environment, including configurations and security management.
• Highly proficient in provisioning of Linux VMs or Unix LPARs, LDOMs, OS installation, configuration and fine tuning.
• Project manage operation projects related to Linux/Unix.

Vendor Management

• Work together with Infrastructure Managed Service vendor for RCA/PCA and adhere to Service Level Agreements.

Automation

• Manage Puppet infrastructure and implement change to automate configuration management and automation through Puppet.

Skills for Success:

• Degree in IT, Computer or Engineering
• Possess a minimum of 3 years in-depth Linux (Redhat and Oracle Linux) administration experience in an enterprise level environment.
• Strong Knowledge with experience in RedHat Clustering.
• Strong Knowledge with experience in scripting such as Shell, Bash, Perl, Ruby, etc.
• Experience in Puppet automation tool.
• Able to work in a 12-hour shift environment.

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