Engineer IT - SAP Integration Operations Support

Engineer IT - SAP Integration Operations Support

Part of your life. Part of tomorrow.
We make life easier, safer and greener - with technology that achieves more, consumes less and is accessible to everyone. Microelectronics from Infineon is the key to a better future. Efficient use of energy, environmentally-friendly mobility and security in a connected world - we solve some of the most critical challenges that our society faces while taking a conscientious approach to the use of natural resources.

Infineon Technologies (Malaysia) Sdn Bhd, with its 8,000 employees, is the largest manufacturing site of Infineon. The company has established itself as a leading manufacturing site for Power Semiconductors, Logic Semiconductors, Discrete and Sensor Products. We are committed to increasing productivity, on-time delivery and providing customized solutions while maintaining the highest level of product quality.

In your new role you will:

• Provide 2nd Level Support for SAP Process Integration (PI), SAP Landscape Transformation (SAP SLT), and SAP Cloud Integration globally.
• Manage Incident and Service Order tickets: Receive, categorize, prioritize, and track incidents or service orders using the Remedy tool as the central Infineon ticketing platform.
• Analyze, investigate, and fix known issues, provide a workaround to users, and work towards timely resolution according to SLAs.
• Handle Internal Control Monitoring: to provide daily system checks/monitoring as required and drive efficiencies to ensure the system and processes perform as effectively as they should.
• Perform Problem Management: Identify problem trends, and implement corrective actions, communicate with the change request team and application owners.
• Ensure system and support-related documentation is maintained and up to date, documents known errors, workarounds, and resolution plans.
• Work on shift mode on a rotation basis (morning: 9:00 am - 6:15 pm & afternoon: 1:45 pm-11:00 pm).
• Able to work on call standby support on a rotation basis (11:00 pm - 9:00 am & weekend (Saturday & Sunday).
• Team members provide global support and work closely with team members in other regions.

You are best equipped for this task if you have:

• Bachelor's Degree in Computer Science / Information Technology.
• Minimum 1 year of relevant professional experience in system support or end-user support. Fresh graduates with relevant experience will be considered.
• Knowledge of programming languages such as ASP, XML, ABAP, JAVA, XSLT.
• Excellent analytical and problem-solving skills and are able to critically engage with new issues.
• Good communication skills (mainly English) and a proactive team player.
• Strong in service support operations.
• Knowledgeable in Enterprise Application Integration methodologies/processes is a plus.
• Experienced in SAP PI, SAP SLT or SAP Cloud Platform tool and framework will be an added advantage.
• Strong programming skills in Java will be an added advantage.

Note: 1-year renewable contract under 3rd party payroll partner and entitled to benefits according to the partner company.