Team Lead - HR Services (EDA)

Job Purpose
Execute the HR Administration/Shared Services plan to deliver best in class HR services, products and systems in line with current/ future business needs, HR Administration/Shared Services strategy, best practices, expected service quality standards and cost budgets.

Key Tasks

1. Define and execute plans including metrics and budgets for own area in line with overall HR Administration/Shared Services strategy.
2. Monitor and report adherence to service delivery standards, metrics, and budgets for review of implementation; Seek and implement inputs for corrective actions.
3. Seek and analyze feedback gathered from HR Partners and employees to understand current and anticipate future HR needs of assigned businesses/functions.
4. Generate ideas for new HR services and review existing HR services, products, processes, and tools to meet current/future needs, improve service delivery quality and streamline processes and services.
5. Scope of HR Shared Services includes HR Administration/Services, Shared Services Support, HR Administration and Non-HR Services.

Stakeholder Management

1. Understand customer and key stakeholders’ interests and concerns and advise direct reports, customers and key stakeholders.
2. Build strong, trusting relationships with DHL Managers.
3. Extensive contact with other specialist departments.
4. Cooperate with and coordinate 3rd parties e.g., external service providers.

Management Responsibility

1. Supervise professional level employees (typically entry or experienced level) and may also supervise some non-professional employees.