Executive - Technical Support

Job Description:

Responsibilities:

• Respond to incoming calls/chats/emails promptly and professionally and initiate outbound calls when required.
• Escalate intricate issues or complaints to higher-level support or supervisors as needed.
• Develop and retain a profound understanding of the company's products, services, and policies.
• Aid customers in product usage and troubleshoot any related issues.
• Accurately document customer interactions in the company's database or CRM system.
• Uphold high-quality service standards to ensure and enhance customer satisfaction.

Minimum Requirements:

• Minimum Degree in IT or any related field (hardware).
• Preferably 1 year of experience in the call center industry (inbound), a similar role is an advantage.
• Working experience in any technical-related fields is an added advantage.
• Excellent command of spoken and written Bahasa Malaysia & English.
• Fresh graduates fluent in Mandarin / Cantonese are encouraged to apply.
• Possess initiative, able to work independently and as a team.
• Ability to work in a challenging environment.
• Contact Centre Operating Days: 9:30am - 5:30pm (Monday - Friday), 9:30am - 12:30pm (Saturday).
• You may be required to work on Public Holidays based on operation requirements.
• This position is open to locals only.
• Office at Menara TA One, Kuala Lumpur.

Salary Package:

• Basic salary up to RM 2800.
• Basic salary up to RM 3000 (Mandarin).
• Performance-related bonus on a quarterly basis for confirmed staff.
• Annual Leave 15 days
• Medical Leave 14 days
• Medical and hospitalization coverage.