General Manager - Club Operations

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Responsibilities

• Oversee the daily operations of the company and ensure business objectives are met efficiently and effectively.
• Develop and implement strategies to drive growth, enhance operational performance, and meet organizational goals.
• Evaluate the company’s financial, operational, and sales and marketing structures to plan for continual improvements and a continual increase in operating efficiencies.
• Provide strategic input and leadership on decision-making issues affecting the organization.
• Communicate effectively and establish credibility throughout the organization and with the Board of Directors as an effective developer of solutions to business challenges.
• Lead cross-functional teams to deliver results, fostering a culture of collaboration, accountability, and innovation.
• Analyze and evaluate business performance, identifying areas for improvement and implementing solutions.
• Manage company budgets, allocate resources effectively, and ensure profitability.
• Build and maintain strong relationships with key stakeholders, including clients, partners, and internal teams.
• Ensure compliance with all regulatory requirements and company policies.
• Report directly to the Group Executive Director (GED) or any designated position appointed by the Board of Directors.

Qualifications

• Bachelor’s degree in Business Administration/Management or a related field; an MBA is preferred.
• Minimum 10 years of working experience with 3 years in a senior management position.
• Proven experience as a General Manager or in a similar senior leadership role, ideally within the gaming industry (preferably with bottom-line responsibilities).
• Strong understanding of business functions, including operations, finance, sales, and human resources.
• Exceptional analytical, problem-solving, and decision-making skills.
• Demonstrated leadership ability with a track record of driving growth and operational excellence.
• Excellent communication, negotiation, and interpersonal skills.
• Candidates fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking clients.
• Strategic Thinking and Business Acumen.
• Operational Efficiency and Performance Management.
• Leadership and Team Development.
• Results-Driven and Goal-Oriented.
• Strong Stakeholder Management.

Company Overview

GPL Group is a reputable management company that oversees multiple recreational sports clubs across Malaysia. As a service-oriented industry, we continuously strive to enhance our operations to ensure our customers' satisfaction.

With extensive experience in gaming management, GPL Group excels in various areas, including complete management and operational capabilities, customer service, food and beverage operations, transparency, accountability, budgeting, and cost control measures. Additionally, we specialize in concept development, design, and construction of club premises.

Currently, we manage elite clubs nationwide, leveraging our expertise and consulting experience to deliver exceptional services to prestigious local and international gaming establishments.

We take pride in our growth alongside our valued business partners throughout the years. Our commitment to excellence remains unwavering, and we continue to seek opportunities for improvement and expansion.