Checker Remittances

JOB PURPOSE
To perform the daily activities of Remittances Section efficiently and effectively ensuring consistent delivery of high-quality services to internal and external customers within Service Level Agreement. To ensure that all transactions performed are of high quality and in doing so, always protecting the Bank’s interest.

KEY RESPONSIBILITIES

• Ensure the smooth running of processing Remittances daily operations.
• Ensure timely process of all tasks within Service Level Agreement and timely submission of reporting to relevant parties.
• Manage cost budget allocated to Account Services in a prudent manner to facilitate the achievement of its objectives by ensuring optimum utilization of available resources, implementation of creative cost-reduction solutions and minimizing wastage.
• Ensure that control and policies / procedures governing all processes i.e. Operational Procedure Manual etc. in the department are in place, implemented and reviewed (as and when necessary) and to ensure that these policies / procedures not only continue to be relevant and effective in mitigating risk, but also supports the need for high operational efficiency and excellent customer service.
• Ensure Satisfactory Audit Rating and issues raised during Audit are resolved within specific time frame.
• Ensure all regulatory and statistical Reporting / Returns are submitted within deadlines.
• Adhere to Code of Ethics policy and Discipline issued by People Office, manage subordinate’s Leave and ensure Block Leave is complied.
• Manage and resolve complaints within the SLA.
• Support the recovery of Account Services as stipulated in BCP, should any disruption take place.
• Relief duties and other job functions given to you which may deem necessary for the smooth running of Account Services.
• Execute ad-hoc task when required.

SKILLS/KNOWLEDGE

• Bachelor's Degree / Professional qualification in any discipline from a recognized institution.
• Must have good analytical, interpersonal and computer skills.
• Excellent verbal and written Bahasa & English communication.