Executive - Technical Support (L2) Mandarin

The position will require you to support the contact centre via telephone calls and emails in spoken and written Mandarin, English, and Bahasa Malaysia.

Responsibilities of the Role:

• Respond to incoming calls/chats/emails promptly and professionally and initiate outbound calls when required.
• Escalate intricate issues or complaints to higher-level support or supervisors as needed.
• Develop and retain a profound understanding of the company's products, services, and policies.
• Aid customers in product usage and troubleshoot any related issues.
• Accurately document customer interactions in the company's database or CRM system.
• Uphold high-quality service standards to ensure and enhance customer satisfaction.
• Good knowledge of operating systems and relevant hard- or software.

Requirements for the Role:

• Must be able to speak, read, and write in Mandarin.
• Minimum Degree in IT or Hardware.
• Preferably 1 year of experience in the call center industry.
• Working experience in any technical-related field is an added advantage.
• Possessing knowledge of Wi-Fi, Routers, Software & Hardware along with troubleshooting skill is a significant advantage.
• Possess initiative and ability to work independently and as a team.
• Ability to work in a challenging environment.
• This position is shift basis.
• The office is at Menara TA One, Kuala Lumpur.

Benefit:

• Basic salary up to RM 4000.
• Performance Related bonus on a quarterly basis for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

We will be conducting Face to Face interviews during this period.

Monday- Friday

10.00am to 5:00pm

Alternatively, candidates with the above qualifications and qualities are welcome to submit your application.