Sales Representative

Job Responsibility

In-Store Sales

1. Welcome customers, assess their needs, and recommend new or pre-owned mobile devices and accessories.
2. Evaluate trade-in devices, provide accurate value assessments, and facilitate the trade-in process.
3. Achieve and exceed in-store sales targets for mobile devices, accessories, and value-added services.
4. Maintain an organized sales floor, ensuring attractive displays and proper stock levels.

Social Media Engagement

1. Host live sessions on platforms such as Facebook, Instagram, or TikTok to showcase mobile devices, trade-in programs, and promotional offers.
2. Demonstrate product features, answer audience questions, and encourage immediate purchases or store visits.
3. Collaborate with the marketing team to plan live content, promotions, and campaigns.
4. Monitor audience engagement during live sessions and collect feedback to improve future content.

Customer Support & Collaboration

1. Provide outstanding customer service by addressing inquiries and resolving concerns promptly in-store and online.
2. Stay updated on the latest mobile devices, used phone trends, and promotions to educate customers effectively.
3. Work closely with team members to ensure a seamless customer experience across all channels.

Job Requirements

Basic requirements:

1. No limit for minimum education
2. Proven experience in retail sales, preferably in mobile devices or electronics.
3. Able to communicate in Bahasa Malaysia and Mandarin
4. Fresh graduates are welcome to apply
5. Strong knowledge of mobile devices, operating systems, and accessories.
6. Experience hosting social media live sessions or creating engaging online content.
7. Excellent communication skills with the ability to present products confidently and professionally.
8. Familiarity with popular social media platforms and basic video streaming tools.
9. Ability to adapt to a fast-paced environment and meet both in-store and online sales goals.
10. Flexibility to work evenings, weekends, and holidays as needed.

Preferred Qualifications

1. Industry Experience: Previous experience in sales within the mobile phone industry.
2. Sales Skills: Proficient in upselling, soft skills, and hard selling techniques.
3. Mindset & Motivation: Highly self-motivated with an entrepreneurial mindset.

Job Benefits

1. EPF/SOCSO
2. Salary: Attractive Basic + Commission Package + Profit Sharing.
3. Career path development
4. Can lead a team in one year
5. Great Team Culture
6. Opportunities for promotion
7. Training programs to enhance product knowledge and social media presentation skills.
8. Employee discounts on mobile devices, accessories, and services.