Service Operations Supervisor

Responsibilities:

• Develop standard to make all dealer service processes.
• Monitor dealer readiness operation / standard implementation.
• Dealer business plan development. Business performance review dealer.
• Develop and Execution of the dealer audit.
• Conduct research to identify new markets and customer needs.
• Develop a growth strategy focused both on financial gain and customer satisfaction.
• Determining manpower, facility, tools and equipment in dealer workshop.

Requirements:

• Degree in Operations Management, Business Administration or a related field.
• At least 5 years of experience in service operations, after-sales management or a related field.
• Proven track record in service quality management and process improvement.
• Strong understanding of operational principles and policies.
• In-depth knowledge of service operations and customer satisfaction standards.
• Strong organizational and time-management skills with the ability to prioritize tasks in a fast-paced environment.