ETMY004 C(A40) Supply Chain Logistic ad Fulfillment Specialist - Kuala Lumpur

ETMY004 C(A40) Supply Chain Logistic and Fulfillment Specialist - Kuala Lumpur

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

About the Job

Job ID: ETMY004
Job Position: Supply Chain Logistic and Fulfillment Specialist
Industry: E-commerce
Salary Package: RM4,000 - RM5,000
Working Location: Kuala Lumpur, Malaysia
Working Days: 5
Working Hours: 9am-6pm
Benefits: AL 10 days, MC 14 days, GE medical insurance, Team Building, Birthday benefit, Monthly OKR incentive

Job Scope:

1. Logistics & Fulfillment Operations
   • Lead teams of Warehouse Fulfillment Executives working closely with internal and external stakeholders on daily e-commerce fulfillment operations.
   • Oversee 3PL WHs on daily operational performances ensuring activities are completed on-time and on target.
   • Work with cross-functional teams aligning business needs for operational planning with cost-effectiveness.
   • Monitor platform-wise order creation, administration, and shipping status, ensuring all orders are fulfilled according to the time frame.
   • In charge of fulfillment-related troubleshooting to ensure smooth operations.
   • Manage logistics operations for cross-border transportation, local delivery, and customs clearances.
   • Manage overall inventory-related activities (stock-take, stock adjustments, disposal, etc.) for inventory accuracy.
   • Assist customer service team on post-sales operations (return refund, 3PL last mile claim, etc.) to shorten lead-time on case closures.
   • Keep track of KPI performance and identify KPI deviations for corrective actions.
   • Responsible for overall performance evaluations for platform enabler partner programs.
2. Operational Excellence & Project Management
   • Lead weekly operational reporting for local & regional business reviews.
   • Assist monthly business review with all 3PL service providers.
   • Define KPIs and setup SOPs and other ops guidelines for greater efficiency and service quality.
   • Ensure all associated cost items are managed within approved budget.
   • Manage monthly billing reporting to ensure invoices are processed on-time with 100% accuracy.
   • Manage team for project executions and implementations (e.g. new business launch, stock migration, process roll-out, etc.).
   • Assist in identifying potential 3PL partners (warehousing, last mile service providers) for Supply Chain Optimization team for RFP process from vendor selection, rates negotiation, final evaluation to implementations.
   • Perform other job-related functions when required.

Requirements:

• Graduate from Malaysia Top 10 University or QS Top 200.
• Cannot graduate more than 4 years ago.
• Strong analytical and problem-solving skills.
• Knowledge of OMS and WMS.
• Results-driven and self-motivated with the tenacity to perform in a fast-paced environment.
• High moral standards and personal qualities of integrity, credibility, commitment to the business.
• Excellent communication skills in both English and Mandarin.
• Based in residential country, able to travel around the regions (SEA & CN).