ETMY004 C(A40) Supply Chain Logistic ad Fulfillment Specialist - Kuala Lumpur
Nala Groups
Kuala Lumpur
MYR 100,000 - 150,000
Job description
ETMY004 C(A40) Supply Chain Logistic and Fulfillment Specialist - Kuala Lumpur
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
About the Job
Job ID: ETMY004 Job Position: Supply Chain Logistic and Fulfillment Specialist Industry: E-commerce Salary Package: RM4,000 - RM5,000 Working Location: Kuala Lumpur, Malaysia Working Days: 5 Working Hours: 9am-6pm Benefits: AL 10 days, MC 14 days, GE medical insurance, Team Building, Birthday benefit, Monthly OKR incentive
Job Scope:
Logistics & Fulfillment Operations
Lead teams of Warehouse Fulfillment Executives working closely with internal and external stakeholders on daily e-commerce fulfillment operations.
Oversee 3PL WHs on daily operational performances ensuring activities are completed on-time and on target.
Work with cross-functional teams aligning business needs for operational planning with cost-effectiveness.
Monitor platform-wise order creation, administration, and shipping status, ensuring all orders are fulfilled according to the time frame.
In charge of fulfillment-related troubleshooting to ensure smooth operations.
Manage logistics operations for cross-border transportation, local delivery, and customs clearances.
Assist customer service team on post-sales operations (return refund, 3PL last mile claim, etc.) to shorten lead-time on case closures.
Keep track of KPI performance and identify KPI deviations for corrective actions.
Responsible for overall performance evaluations for platform enabler partner programs.
Operational Excellence & Project Management
Lead weekly operational reporting for local & regional business reviews.
Assist monthly business review with all 3PL service providers.
Define KPIs and setup SOPs and other ops guidelines for greater efficiency and service quality.
Ensure all associated cost items are managed within approved budget.
Manage monthly billing reporting to ensure invoices are processed on-time with 100% accuracy.
Manage team for project executions and implementations (e.g. new business launch, stock migration, process roll-out, etc.).
Assist in identifying potential 3PL partners (warehousing, last mile service providers) for Supply Chain Optimization team for RFP process from vendor selection, rates negotiation, final evaluation to implementations.
Perform other job-related functions when required.
Requirements:
Graduate from Malaysia Top 10 University or QS Top 200.
Cannot graduate more than 4 years ago.
Strong analytical and problem-solving skills.
Knowledge of OMS and WMS.
Results-driven and self-motivated with the tenacity to perform in a fast-paced environment.
High moral standards and personal qualities of integrity, credibility, commitment to the business.
Excellent communication skills in both English and Mandarin.
Based in residential country, able to travel around the regions (SEA & CN).