Patient Journey Partner (PJP)

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

A unique and exciting opportunity for someone who is passionate about making a positive impact to healthcare in service of better health outcomes for more patients in a sustainable way for society. Join us to deliver what our patient needs next.

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Crafting a world where we all have more time with the people we love. That’s what makes us Roche.

• A unique field based and patient focused opportunity covering Malaysia
• Experience and subject matter expertise in Hematology area
• Provides strategic partnering and enables sustainable patient access solutions

The Patient Journey Partner (PJP) is at the center of the new Roche organization, reiterating our new and evolved role in society - from offering world-class medicines towards partnering, innovating and leading health system transformation. By doing so the PJP will be directly accountable to deliver better outcomes for patients, their community, the ecosystem and the organization, faster.

The PJP is locally embedded in the ecosystem, it is an integrated role, functionally agnostic, (i.e. it does not fit into the traditional concepts of Commercial/Sales or Medical Affairs) who has decision making authority to request resources of Roche (both within the affiliate and broader network) in order to have an improved impact on the patient journey.

The Opportunity:

The PJP acts as a trusted partner and is the primary point of contact for HCPs and medical societies in hospital institutions to partner with patient journey stakeholders to remove roadblocks and unlock possibilities to deliver value to patients and the community.

As a PJP you will:

• Focus on the importance of bringing the outside in, working with partners to uncover all potential opportunities to transform outcomes for patients. Also bring the inside out, to bring Roche expertise, science and knowledge to the ecosystem.
• Generate insights from regular market and HCP engagements, including customer visits, market and data analytics, to identify gaps and opportunities, to translate to solutions
• Steward Roche’s products through their lifecycle and supports their appropriate use, which includes sharing their merits with HCPs in a truthful and balanced manner
• Act as a system thinker with the ability to identify shared purpose among stakeholders and leverage this to co-create solutions with stakeholders in the ecosystem
• Work with key stakeholders to unlock possibilities for patients across the best solutions
• Be empowered to pull in expertise and resources locally and from the network as needed, including in collaboration with other PJPs and HSPs, Quality, Supply Chain, Finance, etc
• Be accountable on delivering outcomes in therapeutic areas within the ecosystem

Who You Are:

With a passion to create value and impact on the ecosystem, you can think from an enterprise level, beyond boundaries and borders, in order to bring best possible outcomes to both the local health environment, and more broadly, across Roche globally.

You have:

• Healthcare professional qualification and/or university degree (life sciences) with practical understanding of digital innovation methodologies. An advanced degree in Life Sciences and/or MBA is a plus.
• Demonstrated work experience in the pharmaceutical or biotechnology industry with up to date knowledge of relevant standards and guidelines.
• Therapeutic Area (Hematology) expertise and experience would be preferred.
• Strong capabilities in understanding and mapping patient and customer journeys and related treatments in the Therapeutic Area (Hematology) (preferred)
• Robust strategic understanding and experience in tactical implementation of health solutions, including an understanding of clinical research.

With strong business acumen, you demonstrate expertise in both commercialization and a valuable customer experience. You are excellent in stakeholder engagement and management, including partnering with therapeutic area experts (TAEs) and other key stakeholders.

Being a strong collaborator you are good at formulating and orchestrating cross-functional strategies, prioritizing and seeking a common ground.

Listen to our PJP's career journey at:

http://careers.roche.com/global/en/roche-pharma-apac-customer-engagement

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.