Education Counsellor

About the role
We are seeking individuals who are passionate about providing high-quality, personalized support and guidance to high school, college and university students to chart out their higher education pathway.

What you'll be doing

• Providing personalized education counselling and advice to students and parents on higher education options.
• Respond to student enquiries promptly, professionally, and with a personal touch.
• Build trust and strong relationships by proactively following up on student and parent enquiries.
• Represent the organization at education fairs, school workshops, and student recruitment activities (including some Saturdays).
• Liaise with overseas universities and admissions teams to track student applications, arrange interviews, and advocate on their behalf.
• Accurately manage and update student records.
• Stay up to date with industry trends through in-house training, university information sessions, and exciting overseas familiarization trips (all expenses covered!).

What we're looking for

• Passion for Education: Dedicated to supporting teens and young adults (16-25 years old) in navigating their higher education choices.
• Customer-Focused Mindset: Strong customer service skills to guide both students and parents with professionalism and empathy.
• Communication Skills: Excellent written and verbal proficiency in English.
• Goal-Oriented & Resilient: Motivated by success, able to adapt and thrive in a dynamic environment.
• Attention to Detail: Organized and meticulous in handling student information and processes.
• Growth Mindset: Willingness to learn and continuously improve.

Bonus Skills & Experience:

• Studied abroad in an English-speaking country (UK, Ireland, Australia, or New Zealand).
• Proficiency in Mandarin.
• Prior experience in customer service or education counselling.

If you are excited about this opportunity and believe you have the necessary skills and experience, we encourage you to apply now.