Japanese Speaking Customer Relation Executive

Japanese Speaking Customer Relation Executive

Job Description:

Job Description

• Main duties and responsibilities include attending to our Japanese members at the hospital as an interpreter for doctor consultations.
• Providing medical support to Japanese members, including handling hospital procedures and insurance claims.
• Providing police reporting support as an interpreter for Japanese customers involved in car accidents.
• Handling document and data entry into the computer system in Japanese and English.
• Providing general administrative and operational support for assigned tasks.
• Answering phone calls, handling email correspondence, and performing ad-hoc duties.
• This role requires 24-hour standby shifts, providing support during non-working hours, weekends, or public holidays by shift.

Job Requirement

• Strong Japanese language skills are a must; JLPT N2 and above preferred.
• Good proficiency in Japanese, English, and Malay.
• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, or Professional Degree in any field.
• Willingness to travel within Klang Valley.
• Official Working Hours: 5 days a week (8:00 am - 5:00 pm).
• Expect Saturday as a working day, with two off days per week.
• Nature of business: Risk management, medical service communication, and insurance agent.
• Benefits include parking, medical insurance, health screening check-up, medical fee and handphone allowance, and overtime allowance.

Please send your updated CV to james.teo@peopleprofilers.com if the role is relevant to your experience.

Due to the volume of applications, we regret to inform that only shortlisted candidates will be notified.

Required Skills: