Reservations Agent

Job Description - Reservations Agent (HOT0AWQ6)

Work Locations

Hilton Garden Inn - Kuala Lumpur
449 Jalan Tuanku Abdul Rahman
Kuala Lumpur 50100

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer excellent service and influence the Guest's decision to stay at the property.

As a Reservations Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservations Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

1. Convert inquiries into contracted business quickly.
2. Respond positively to sales inquiries to develop future sales leads.
3. Identify sales leads, as appropriate.
4. Respond to all customers in a highly professional manner, ensuring all reservations are completed accurately and to the Guest's expectation.
5. Provide prompt and efficient service while maintaining the hotel's brand standards.

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

1. A passion for delivering great customer service.
2. A highly professional telephone manner and excellent communication skills.
3. Outstanding administration and organizational skills.
4. Intermediate computer proficiency.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

1. Previous experience in a Reservations environment.
2. Tertiary qualifications, or other collegiate-level degree.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!