Inside Sales Representative (Based in Ipoh)

Job Responsibilities

• Order booking accurately in Oracle to meet audit requirements and revenue policies.
• Coordinate shipments and resolve shipment issues where applicable with a good understanding of incoterms.
• Liaison and work closely with Sales, Marketing, Planning, Production, Finance, Shipping, Logistics, and RMA.
• Provide sales support to Global RSM / KAM and to Sales Representatives.
• Must be able to understand, interpret, and channel clear messages, emails, order confirmations, shipments, customers’ requests, and delivery schedules precisely.
• Review hub inventories and aging. Constantly liaise with customers for hub pull and work closely with factories for hub replenishments.
• Provide month-end and quarter-end support as needed to achieve corporate goals.
• Troubleshoot all operational issues in relation to customers' POs and provide solutions.
• Attend to and support customers’ emails and requests in a professional and timely manner. Ensure customer satisfaction and be able to recognize and prioritize customers’ requests. Know when to escalate to the right channel and team. Always have a sense of urgency with escalations.
• Manage and resolve backlog issues including order hold releases, PO information updates, rescheduling files, and purchase order requirements.
• Participate in projects and goals to support departmental and corporate objectives.

Job Requirements

• Degree in Business Admin / Economics / Marketing or related fields.
• Minimum 3 to 5 years in Customer Service, Order Management, Sales or Marketing Coordination, or Administrative or Executive roles in a complex environment.
• Understanding of revenue recognition rules and guidelines.
• Knowledge of incoterms and shipping practices.
• Excellent communication skills – both written and oral.
• Self-starter with the ability to thrive in a high-energy, interruption-driven environment.
• High level of productivity. Well organized and able to effectively handle multiple priorities and tasks.
• Independent.
• Knowledge of Microsoft Office, Oracle, and Salesforce is preferred.