Chief Operating Officer

Chief Operating Officer

Salary: Open for Discussion

Divisions:

• Network Operations
• Service Management
• Development Operations

Responsibilities:

• Formulate and execute the division’s vision and strategy, ensuring alignment with the organization’s overarching goals and objectives.
• Develop and drive business growth plans specifically focused on network engineering and operations perspectives within the dynamic telecommunication industry.
• Accountable for effective operational coordination, overseeing network planning, design, implementation, and maintenance operations of all products and network solutions.
• Oversee the budgeting, cost management, and value delivered from projects, ensuring efficiency and profitability.
• Lead the end-to-end divisional operational review process to drive operational excellence and initiate continuous improvement initiatives tailored to the evolving landscape of the telecommunications sector.
• Oversee the end-to-end customer journey to promote positive customer relationships, collaborating with internal stakeholders to ensure a consistent and exceptional C-Suite experience.
• Review service delivery and propose changes to process improvements when needed, enhancing overall customer satisfaction.
• Review projects’ contracts to manage the applicability and governance of contracts, ensuring compliance with industry regulations and standards.

Requirements:

• Proven over 15 years of experience in a senior leadership role within the telecommunications industry.
• In-depth knowledge of network engineering, operations, and business growth strategies specific to the telecommunication sector.
• Strong strategic thinking and decision-making skills.
• Exceptional operational coordination and project management capabilities.
• Demonstrated ability to drive continuous improvement and operational excellence.
• Excellent understanding of customer experience dynamics in the telecommunications industry.
• Familiarity with contract management and governance processes.