MY - Payment Operations Specialist (Mandarin Speaker)

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe.

Our offices and presence are spread across Europe, Asia, North & South Africa, the Middle East, and South America, with our Technology hub located in Cyprus.

We are a product and people-focused company who are passionate about growth, innovative technology, and collaboration.

Role:

The Payment Operations Specialist will be responsible for managing and overseeing payment processes within our company. This role requires high attention to detail, strong analytical skills, and a deep understanding of payment operations. The Payment Operations Specialist ensures the smooth and efficient execution of all payment transactions while adhering to the company’s processes and compliance requirements.

Responsibilities:

• Process Payments: Execute timely and accurate processing of incoming and outgoing payments, including wire transfers, ACH transactions, and other payment methods used in the company.
• Reconciliation: Perform daily, monthly, and yearly reconciliations of payment transactions to ensure accuracy and completeness of financial records. Investigate and resolve any discrepancies in a timely manner.
• Compliance: Stay updated on regulatory requirements and ensure compliance with anti-money laundering (AML) and know your customer (KYC) regulations. Implement and enforce internal controls to mitigate financial risks.
• Vendor Management: Liaise with banks, payment processors, and other financial institutions to manage relationships and resolve payment-related issues.
• Reporting: Generate regular reports on payment activities, including transaction volumes, processing times, and error rates. Analyze trends and provide insights to improve operational efficiency.
• Process Improvement: Identify opportunities to streamline payment processes and enhance automation with technology. Collaborate with cross-functional teams to implement system enhancements and upgrades.
• Customer Support: Provide solutions to customers regarding payment inquiries, disputes, and resolution. Ensure a high level of customer satisfaction through prompt and effective communication.

Minimum Requirements:

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• Prior experience in payment operations within the Forex/Trading industry or financial services sector.
• Strong understanding of payment systems, including SWIFT, IBAN, and other international payment protocols.
• Proficiency in using financial software and tools for payment processing and reconciliation.
• Knowledge of regulatory requirements, such as AML and PSP.
• Excellent communication skills with the ability to interact with internal stakeholders and external partners.
• Analytical mindset with a focus on problem-solving and continuous improvement.
• Attention to detail and accuracy in handling sensitive financial data.
• Fluency in English and Mandarin is compulsory.
• Fresh grads are encouraged to apply.
• Must be willing to work on rotational shifts (covering weekends/PH) as and when required.

What we can offer you:

• Medical Benefit
• Optical Benefit
• Life Insurance
• Gym/Fitness Subsidy
• Travel Allowance
• Meal Allowance
• Staff Referral Bonus Program
• Hybrid Working (4-days office + 1-day Work From Home)
• Long Service Rewards