Sales Coordinator (6-months Contract)

Role Overview
The Sales Coordinator has extensive interaction with our Customers, ensuring that both our Customers and Sales Team are continuously supported. As Phoon Huat’s client-facing order specialist, this role provides backend support to facilitate strong relationships and generate revenue for Phoon Huat. This is a fast-paced role, ideal for someone who is highly organized, loves details and wants to exceed expectations. Sales Coordinator responsibilities will include, but are not limited to, order processing, troubleshooting and problem solving, tracking, sales support, training, and other assigned activities.

Responsibilities:

• Receive and process purchase orders
• Handle order-related and other queries from customers, through both email and WhatsApp
• Verify orders, including customers' personal information and payment details
• Issue sales transaction invoices and fulfill customer’s billing requirements
• Maintain and update sales and customer records
• Direct feedback from customers to relevant departments
• Coordinate and work with internal stakeholders to resolve daily issues and provide solutions
• Support the sales department with other administrative tasks, if requested

What you will need to succeed:

• Able to multitask, work in a fast-paced environment, and meet deadlines
• Positive attitude and friendly disposition
• Attention to detail & problem-solving skills
• Ability to coordinate tasks across multiple teams and departments, ensuring seamless communication and collaboration to achieve common goals

Must-Haves:

• Education: Diploma/Degree in any field
• Experience: No working experience is required, candidates with work experience as a sales coordinator or in administration in the FMCG industry have an added advantage.
• IT Literacy: Familiarity with Microsoft Suite, especially Excel & Outlook
• Language Skills: Able to read, write, and speak English at a professional level.

Good-to-Haves:

• Experience with ERP software: SAP, Oracle, etc.
• Experience with Order Management / Ticketing Systems: Freshdesk, Salesforce, etc.
• Experience with Customer’s 3PL software: Ezyprocure, Zeemart, FutureLog, etc.
• Certifications/Experience with Data Tools: Microsoft Excel, etc.

Your application will include the following questions:

• Do you have order processing experience?
• Which of the following statements best describes your right to work in Malaysia?
• Which of the following Microsoft Office products are you experienced with?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a sales coordinator?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?

Founded in 1947 and headquartered in Singapore, Phoon Huat is a leading manufacturer and supplier of quality bakery ingredients, tools, and services for the retail and foodservice markets. We connect ingredients and expertise to help ensure the only limits to what a baker can achieve are their imagination. Underpinned by our global network of strategic supplier partners, we ensure the availability of specialized ingredients and distribute known global trusted brands in complement to our own category-leading brands: RedMan, Gold Tree, Bakeway to help our customers grow their businesses and delight their customers.