Ecommerce Manager, Malaysia

Job description: Ecommerce Manager, Malaysia & Vietnam

Join the Worlds #1 Sports Nutrition brand!

Glanbia Performance Nutrition’s purpose is to inspire people everywhere to achieve their performance goals! We are the world’s leading premium sports nutrition company with Optimum Nutrition, BSN and Isopure among the brands in the portfolio today. We have ambitious plans for the future, and as a values-led organisation, we’re focused on driving sustainable business performance the right way.

Principal Accountabilities

1. E-Commerce Strategy & Execution:
   Develop and implement an end-to-end e-commerce strategy tailored to each country’s unique market requirements.
   Define key performance metrics for revenue, growth, customer engagement, and satisfaction.
   Drive traffic and increase conversion rates on e-commerce platforms via marketplace partners (e.g., Shopee, Lazada, and others).
2. Platform & Partner Management:
   Build and maintain relationships with e-commerce marketplace partners to ensure optimal product visibility and exclusive promotions.
   Negotiate commercial terms, promotions, and joint business planning with e-commerce platforms to meet sales targets.
   Monitor and optimize the performance of our brand across e-commerce platforms, including search ranking, page views, and product reviews.
3. Digital Marketing & Content Management:
   Collaborate with the marketing team to plan and execute digital marketing campaigns, including social media, SEO/SEM, influencer partnerships, and paid ads.
   Ensure all e-commerce content (product pages, banners, ads) aligns with brand standards and is optimized for maximum engagement.
   Leverage data and insights to optimize the product assortment, pricing strategies, and promotional tactics.
4. Data Analysis & Reporting:
   Regularly analyze and report on sales performance, customer behavior, and other KPIs to track effectiveness and refine strategies.
   Identify trends, risks, and opportunities within each market to optimize customer acquisition, retention, and brand loyalty.
   Provide monthly and quarterly reports on campaign performance, ROI, e-commerce KPIs and competitors activity to senior management.
5. Finance & Budgeting:
   Track and monitor e-commerce relevant spending and promotion budget, recommend product pricing analysis and assist in budget planning process and reviews.
   Manage promotion budgets within agreed targets and align with enabler advertising activities if needed.
6. Inventory & Logistics Coordination:
   Work with supply chain and distributor teams to ensure proper inventory levels and demand planning forecast for each market, avoiding stockouts and overstock situations.
   Collaborate with distributor team to improve order accuracy, delivery times, and customer satisfaction.
7. Stakeholder Collaboration:
   Partner with local sales and marketing teams to ensure alignment of e-commerce initiatives with broader business goals.
   Communicate effectively with cross-functional teams, including regional E-commerce, finance, and distributors, to deliver seamless customer experiences.

Skills, Know How and Experience

• Minimum Diploma/Degree in Business, eCommerce/Digital Marketing or related disciplines
• At least 5/6 years of eCommerce experience managing in-house B2C and/or marketplace platform (Lazada, Shopee, Tiktok etc)
• Key account management working experience in Marketplace platform is preferred.
• Familiar in health supplement industry is a bonus.
• Excellent organization and communication skills. Leadership, problem-solving, and networking skills. Good time-management skills.
• Good command of English - both speaking and writing.
• Meticulous and committed with good time management.
• Strong initiative and management skills.
• High interpersonal skills and good communication skills.
• Great analytical thinking and presentation skills.
• Creative and innovative.
• Traveling to overseas offices is required if needed (3-4 times a year).

Where and how you will work

The opportunity will be based in our office located in Petaling Jaya with hybrid working arrangements available through our Smart working model which allows you a greater choice in how you work and live, giving you a better work-life balance.

What we would like to offer you!

The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package.

At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a variety of candidates, we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. At Glanbia, our culture celebrates individuality, knowing that together we are more.