eCommerce Customer Service Live Chat Agent- Mandarin (客服）

About this Team

What's the team function?

Customer Experience team is responsible for:

• entire shopping experience of customer, starting from pre-sales until after-sales services
• leaving an incomparably WOW impression to customers that support DASHER
• upholding DASHER's vision to provide futuristic shopping experience, NOT just about pushing SALES but fighting for the greatest EXPERIENCE that customers enjoy

What's your role?

Attend to live chat enquiry received from Lazada, Shopee, Facebook, TikTok

• Be Fast
• Be Accurate
• Make Customer Happy
• Encourage Customer to Purchase
• Convert Customer into DASHER's friend

What's the skill required?

• Fresh graduates are welcomed to apply! Training will be provided.
• Candidate who is able to speak Mandarin who will be serving Mandarin-speaking customers.
• Typing speed of 40 words or above per minute
• Able to commute to Setia Avenue, Setia Alam
• Able to work on a shift rotation basis, currently we have two shifts: day shift (8am to 5pm) and night shift (3pm to 12am)

Who's there to support you?

Do not worry! Everything starts with training where your senior will guide you through our products information and internal communication process flow.

After the onboard training session, you will be guided by your team lead starting from day one, you're not doing this alone! He will also be your mentor should you require assistance or clarification on all work-related matters.

You will be involved in various internal sharing sessions about the latest info on new product launches and marketing promotion related news updates.

Must-have:

• EPF, SOCSO, EIS Contribution
• Contractual Annual Bonus
• Medical Leave
• Compassionate Leave

General:

• Medical Benefit
• Optical Benefit
• Insurance
• Laptop provided
• Company Trip
• Anniversary Gift
• Birthday Gift
• La Familia Benefit
• Staff Discount

Nurturing Your Growth, Our Priority

Challenging Industry – never worry about lacking opportunity to learn and grow

In the challenging industry of e-commerce, we’re facing new problems every now and then. Challenges never stop but DASHER is committed to overcome all of them and believes that where there is difficulty there is opportunity. Face challenge, take it on, conquer it and GROW!

Elite Teammates – a dream team

DASHER is committed to maintaining a positive organisational culture, and further improving it. You will be working with different people with different strengths and expertise, but you all share a common goal: to be ELITE. The team focuses a lot on efficiency which will definitely drive you to discover and unleash your own potential. Take this opportunity to gain experience and knowledge from your teammates!

Career Progression – clear path ahead

DASHER has high expectations for you to learn and grow fast. You’re expected to play a leadership role in no more than two years. Learn to inspire and influence others here. DASHER has a very clear structure of career advancement, and at a point in time, it’s your call whether to develop your skillset towards a management path or a professional/technical path.

You & DASHER

We would rather describe ourselves as a football team instead of a “family”. It is never our intention to make everyone stay together forever until their retirement. Instead, we emphasize the values created and the journey we went through together in achieving our mutual goals.

DASHER nurtures you with support, resources, and opportunities. You achieve personal growth via precious experience and knowledge you gain while staying with us, and in such process, you drive the success of DASHER as well, enabling the organization to grow to the next level.

At one point in time, when you are ready to take on your new adventure outside of DASHER, we will treat it as a club transfer of a football player, there should be no hard feelings and we will sincerely wish you all the best. DASHER might be just one of the stops in your career journey but we will make it your most remarkable and memorable one.

Your application will include the following questions:

• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?
• How many years' experience do you have in a Customer Service Role?

Welcome to DASHER! Elevate your career with perks like La Familia benefit, bonuses, and a vibrant work culture. Join our elite team in sales and marketing, tackle challenges, and grow alongside supportive teammates. Experience clear career progression and make your mark in a dynamic environment. Ready to dash ahead? Join us! #JoinTeamDASHER