eCommerce Customer Service Live Chat Agent

eCommerce Customer Service Live Chat Agent

About this Team

What's the team function?

Customer Experience team is responsible for:

• entire shopping experience of customer, starting from pre-sales until after-sales services
• leaving an incomparably WOW impression to customers that support DASHER
• upholding DASHER's vision to provide futuristic shopping experience, NOT just about pushing SALES but fighting for the greatest EXPERIENCE that customers enjoy

What's your role?

Attend to live chat enquiry received from Lazada, Shopee, Facebook, TikTok

• Be Fast
• Be Accurate
• Make Customer Happy
• Encourage Customer to Purchase
• Convert Customer into DASHER's friend

What's the skill required?

• Fresh graduates are welcomed to apply! Training will be provided.
• Typing speed with 40 words or above per minute
• Able to commute to Setia Avenue, Setia Alam (hybrid position, no need come to office everyday)
• Able to work on shift rotation basis, currently we have two shifts: day shift (8am to 5pm) and night shift (3pm to 12am)

Who's there to support you?

Do not worry! Everything starts with a training where your senior will guide you through our products information and internal communication process flow.

After the onboard training session, you will be guided by your team lead starting the day-one you are on-ground, you're not doing this alone! He will also be your mentor should you require assistance or clarification on all work-related matters.

You will be involved in various internal sharing sessions about the latest info on new product launching and marketing promotion related news update.

Benefits:

1. EPF, SOCSO, EIS Contribution
2. Contractual Annual Bonus
3. Medical Leave
4. Compassionate Leave
5. Medical Benefit
6. Optical Benefit
7. Insurance
8. Macbook provided
9. Company Trip
10. Anniversary Gift
11. Birthday Gift
12. Snacks and Refreshment provided
13. La Familia Benefit
14. Staff Discount
15. Festive Gifts and Celebrations
16. Engaging bonding activities - sports, movie night and more

Nurturing Your Growth, Our Priority

DASHER is committed to overcome challenges in the e-commerce industry, believing that where there is difficulty there is opportunity. Face challenge, take it on, conquer it and GROW!

Career Progression – clear path ahead

DASHER has a high expectation on you to learn and grow fast. You’re expected to play a leader role in no more than two years. Learn to inspire and influence others here. DASHER has a very clear structure of career advancement, and at a point of time, it’s your call whether to develop your skillset towards a management path or a professional/technical path.

You & DASHER

DASHER nurtures you with supports, resources and opportunity. You achieve personal growth via precious experience and knowledge you gained while staying with us, and also in such process you drive the success to DASHER as well, enabling the organisation to grow to the next level.

Your application will include the following questions:

• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?
• How many years' experience do you have as a Customer Service Role?