Application Engineer

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Responsibilities

• Responsible for product recommendations, customized product applications, new product demonstrations, and troubleshooting for customers.
• Consult customers on solutions generating value for their use cases.
• Perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the CRM tool and the LIM system.
• Work with application equipment to provide solutions to enhance customer adhesive-related processes.
• Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues.
• Report quality issues/customers claims to relevant parts of the organization (incl. CCMS/CAPRIS).
• Drive customer experience by optimizing automated customer interactions and enhancing remote customer interactions.
• Identify opportunities to create customer value in remote settings by leveraging remote interaction tools (e.g., AR, VR).
• May supervise the laboratory work (incl. prioritization) for samples coming from customers and report technical results to customers.
• Responsible for product application/technical training and coaching of field sales forces and customers. Responsible for directly communicating with sales, marketing, PD, Innovation, members of the TCS field team, or project team members.
• Promote internally SBU innovations and best learnings across accounts.

Qualifications

• Over 3 years of hands-on experience in the packaging industry.
• Educational background in Chemical Engineering or a related technical discipline, with a Bachelor’s Degree in Chemistry, Materials Science, or Engineering.
• Strong written and verbal communication skills in English.
• Project management skills with a focus on organization and execution.
• Excellent interpersonal and communication abilities.

Company Information

Registration No. 198201002611

Application Questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as an Application Engineer?
• Do you have experience in a sales role?

Additional Information

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Salary Information

What can I earn as an Applications Engineer?