Field Mechanical Design Engineer

We are looking for a Field Mechanical Design Engineer to facilitate direct customer engagement, foster cross-functional collaboration, and ensure customer-centricity in all design endeavours. This role requires proactive problem-solving, effective communication, and a deep understanding of user needs and cultural nuances.

Reporting directly to the team leader, you will work closely with key account (KA) customers in China to ensure their requirements are met efficiently, while collaborating with internal teams to deliver tailored solutions and enhance overall customer satisfaction.

This role requires frequent travel to customer sites to ensure successful project execution and to address any design-related challenges in real-time. The ideal candidate will possess strong mechanical design skills, excellent problem-solving abilities, and the flexibility to travel extensively.

Responsibilities:

• Possess good product knowledge including design, machining, assembly, and surrounding processes.
• Demonstrate strong problem-solving skills, able to find root causes and implement short- and long-term measures.
• Exhibit a sense of responsibility and ability to work independently, taking technical ownership of the product, actively driving improvements, and keeping the product up to date.
• Implement regular meetings and establish communication channels to facilitate seamless information flow and alignment across teams.
• Facilitate faster response times and tailored solutions.
• Conduct knowledge transfer sessions within the team to share insights gained from customer interactions and design iterations.
• Contribute to product change management to ensure products remain current.
• Estimate workload distribution (“70% coordination & 30% design” basis).
• Oversee engineering product documentation and coordinate with the engineering change department for effective ECR/ECN implementation on the production floor.
• Provide technical support to new product introduction (NPI) projects until handoff to operations.
• Participate in customer audits and provide technical support for customer complaints.
• Support customers together with product management and application engineers.

Minimum Qualifications:

• Degree or Master's in Mechanical Engineering.
• Sense of responsibility.
• Able to work independently with minimum supervision.
• Team player with the ability to collaborate professionally in a fast-paced environment.
• Good communication skills, with proficiency in English.
• Enjoy working on strategic issues.
• Strong interpersonal skills.
• Strong analytical skills.
• Proficient in 3D-CAD.
• Experience in change management.
• Proactive, agile, creative, and self-motivated.
• Proficiency in English; proficiency in Mandarin Chinese is an added advantage.

Preferred Qualifications:

• Knowledge of vacuum industry technology.
• Experience with CAD software – SIEMENS NX.
• Experience in project management (structured working method).
• Experience in design and application of mechatronic components (motor, sensor, heaters, etc.).
• Experience in the production of cast parts, sheet metal parts, and injection-moulding parts.