Claims Executive (Insurance Broker)

About the role

AEON Insurance Brokers (M) Sdn. Bhd. is looking for a detail-oriented and client-focused Claims Executive to join our dynamic team in Bangsar South, Kuala Lumpur. As a Claims Executive, you will serve as a crucial intermediary between clients and insurers, ensuring efficient claims management while delivering exceptional customer service.

What you'll be doing

• Facilitate and process insurance claims in a timely, accurate manner, ensuring compliance with AEON Insurance Brokers’ service standards and Bank Negara Malaysia (BNM) Guidelines.
• Verify and assess claims documentation for accuracy and completeness before submission to insurers.
• Act as the primary point of contact for clients, managing claims-related inquiries, cancellations, and feedback efficiently while providing exceptional service.
• Track the progress of claims, liaising with insurers and adjusters to ensure timely resolution of outstanding cases.
• Conduct discussions and meetings with insurers, clients, and adjusters to resolve claim issues and provide updates.
• Prepare detailed monthly claims reports for management to track claims performance and identify areas for improvement.
• Analyze claims data to identify patterns and provide actionable insights and recommendations for process enhancement.
• Ensure all external communications, including client correspondence, are managed professionally and promptly.
• Perform any other duties as assigned by the superior, in alignment with the scope of the position and company policies.

What we're looking for

• Diploma or bachelor’s degree in a relevant field with a minimum of 2–5 years’ experience in claims management or a similar role within an insurance brokerage.
• Strong knowledge of insurance policies claims processes, and industry regulations, with specific experience in motor claims being an advantage.
• Excellent communication and interpersonal skills, with the ability to liaise effectively with clients and stakeholders.
• Proven problem-solving and analytical abilities to identify and resolve issues efficiently.
• Proficiency in Microsoft Office applications for maintaining accurate records and preparing reports.
• A customer-centric mindset with a genuine passion for delivering exceptional service.
• Strong attention to detail and the ability to perform accurately under pressure.
• Independent, professional, and results-oriented, with a collaborative approach to teamwork.
• Willing to work in Bangsar South.