Customer Service Specialist

Location : Kuala Lumpur, Malaysia

Reports to : Customer Service Supervisor

Direct reports : None

Workplace type : Hybrid

The Customer Service Specialist is responsible for all local customer service activities and processes for food customers.

Core Responsibilities:

• Fully responsible for customer service function.
• Update PO received in timely manner and process order.
• Handle all local delivery, direct indent shipment.
• Invoice to customer in timely manner.
• Liaise with transporters for the delivery.
• Liaise with warehouse for delivery arrangement or any stocks issue.
• Always support Go-to Market team.
  

Qualified candidates will have:

Mandatory requirements:

• Diploma / Bachelor degree in related field
• Work experience in Customer service field in manufacturing industry
• English and Bahasa Melayu fluency, both written and spoken

Desirable requirements:

• SAP system experience is advantageous
• Mandarin language is desirable

Required behaviors and skills:

• Good communication skills and experience working on a team.
• Good organization skills, attention to details and ability to multi-task.
• Ability to be highly adaptable, flexible and desire to learn
• Must be self-motivated, initiative and able to work with minimal supervision

Relocation Available: