Specialist, Account Management

About The Opportunity

We are looking for a Specialist, Account Management position to be based in Malacca. The department generally is responsible for identifying new business opportunities, promoting existing activities and ensuring fast, sustainable growth.

Responsibilities

• Manage and expand relationships with existing restaurants and proactively identify further new business opportunities.
• Monitor accounts and identify upsell and cross-sell opportunities.
• Develop sound strategic marketing plans and ensure consistent growth for the client’s business.
• Monitor each account’s performance metrics and ensure compliance with foodpanda’s operational standards.
• Strong knowledge of all aspects of the foodpanda business model and the online food ordering market.

Collaboration

• Collaborate with other departments & stakeholders and provide feedback while identifying industry trends.
• The Account Manager will be the main point of contact in all matters relating to clients’ concerns & needs.
• Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards.
• Collaborate with various stakeholders to ensure projects are delivered timely.
• Collaborate with internal departments to facilitate client need fulfillment.

What You Need To Be Successful

• 2-3 years’ experience within a client management role preferable.
• Proven B2B sales experience would be an advantage, preferably within the areas of F&B, media, advertising, FMCG, and e-commerce.
• Exceptional verbal and written communication skills.
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills.
• Outstanding knowledge of MS Office.
• Knowledge in Salesforce is a plus.
• Ability to speak in other languages would be an added advantage.

Key Competencies

• Account Management
• Client Relationship Building
• Upselling/Cross-Selling
• E-Commerce
• Revenue Management
• Project Management
• Data Analytics
• Critical Thinking/Problem Solving/Negotiation

Who We Are

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

What's In It For You

What We Offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast-growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!