Tour Operations Executive

Golden Destinations by ICE HOLIDAYS Sdn Bhd is a leading B2B travel wholesaler in Malaysia, with a unique business model offering ready-made products and packages to partners, backed by established and matured branding. Their marketing concept is to develop marketable travel packages based on market demand and trends, offered through their dynamic B2B booking engine. With the support of over 400 partners in the ASEAN region, ICE Holidays aims to be the leading travel wholesaler in Asia.

This is a full-time on-site role as a Tour Operations Executive at Golden Destinations by ICE HOLIDAYS Sdn Bhd's office in Malaysia.

Responsibilities

• To deal with the overseas DMC, Accommodation or cruise line principle;
• To assist in making booking in cruise line booking engine;
• To assist in all aspects of tour operations, including itinerary planning, costings, air tickets and ground arrangements, attractions, and other day-to-day activities;
• To assist in doing flight booking through the GDS system (Travelport, Saber, and Amadeus);
• To compile and maintain records of business transactions to ensure all documentations are properly filed;
• Recording orders for all related tour services;
• To provide full support for tour packages sales and departures;
• To educate customers and partners on products, destination knowledge, and provide all relevant customer support;
• To participate in all field work, including Airport duties and travel fairs.

Requirements

• Requires candidates with minimum 2 years of working experience in the Travel industry.
• Good follow-up skill and highly attentive to inquiries.
• Comfortable working with computer and mobile phone for long hours.
• Basic computer skills (Outlook, Excel, Word, and PowerPoint).
• Willing to travel when necessary (company will provide allowance if necessary).

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?