Supervisor, Entitlements

Job Summary

Job Description

What is the opportunity?

RBC Investor Services Malaysia is a processing centre of operational excellence supporting 10 countries across three geographic time zones. RBC IS Malaysia employs a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our ‘centres of excellence’ and to implement/leverage standard processes globally.

As a Supervisor, Entitlements you will have responsibility over the efficiency and effectiveness of the services provided, risk and regulatory compliance of our processing practices and the overall superior delivery of entitlements services to our clients. You are responsible to provide day to day business support for the Entitlements department, across BAU, change, risk, engagement and metrics.

Working Hours

3pm to 12am / 4pm-1am

What will you do?

Primary Responsibilities

• Managed the processing of mandatory and voluntary corporate actions for equities and bonds, ensuring strict adherence to operational procedures.
• Validated, reviewed, and authorized income payments, including coupons, dividends, and maturities, as well as corporate action events such as mergers and acquisitions, rights issues, takeovers, stock splits, conversions, and share purchase plans, all within specified timeframes.

Business Support

• Ensure quality of service delivered by our entitlements group is in line with SLA’s in place and that superior quality, timeliness and cost effectiveness of information delivery to internal and external clients.
• Conduct regular control testing for high risk processing and provide check on high risk corporate actions events such as voluntary corporate action events and post processing reconciliation.
• Identify procedures and processes which may require improvement and recommend changes that will enhance operational efficiency.
• Assist the Manager to ensure that best practice is shared and implemented across other Operating units undertaking similar entitlement processes.
• Ensure errors and omissions are debriefed with the team every time they occur. Follow up the action plan and implement new procedures if needed.
• Development and implementation of metrics, KPI’s and capacity modeling.
• Support the business where required in processing.
• A key contact point for functions, including but not limited to, Control Assurance, Compliance, Business Management, L&D and Ops Control, Auditor, Product & Project Lead, Transitions & Oversight.
• Eliminate error opportunities by reviewing all issues with the business units, identifying actions plans and following up to completion.
• Complete in-depth process reviews when required.
• Review and ensure all KPI’s are up to date and relevant.
• Produce management dashboards for tracking of the key risks and hotspots. Host monthly meetings to discuss the key areas and the takeaway actions.
• Ensure all risk and compliance documentation are up to date and reviews are completed on time.
• Track all key deliverables to the Goals and Objectives.
• Review of all market changes and implementation of new procedures.
• Support management in any other ad-hoc tasks.
• Provide feedback on the BAU Performance to allow Line Manager in having coaching/appraisal and development discussion with the relevant staff.
• Organisation and delivery of regular team meetings to ensure that business information is effectively communicated.
• Ensure adequate cover at all times by monitoring workflows in conjunction with team holidays.

Management Support

• Provide feedback on the BAU Performance to allow Line Manager in having coaching/appraisal and development discussion with the relevant staff.
• Organisation and delivery of regular team meetings to ensure that business information is effectively communicated.
• Ensure adequate cover at all times by monitoring workflows in conjunction with team holidays.

What do you need to succeed?

Must have

• Must possess a thorough and methodical approach to the accurate processing of all allocated Income/ Corporate Actions.
• In depth knowledge and experience of Income/ Corporate Actions.
• Good written and verbal communication skills.
• Ability to use initiative.
• Excellent attention to detail.
• Good interpersonal skills and networking abilities with sub-custodians and internal departments.
• Ability to work as part of a team or alone to achieve collective goals.
• Good organization skills and ability to prioritize workloads to meet tight deadlines.
• Be able to work under pressure.
• Teamwork and collaboration.

Nice-to-have

• Investment Operations Certificate (IOC) qualifications.
• Adaptability.
• Business Acumen.
• Attention to detail.
• Initiative.
• Organizational Awareness (Focus on risk mitigation and prevention).

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

Job Skills

Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements.

Additional Job Details

Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City: Putrajaya

Country: Malaysia

Work hours/week: 40

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2024-10-17

Application Deadline: 2024-12-20

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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