(SEAP) Account Manager, Semi-Con

(SEAP) Account Manager, Semi-Con

HR - dual report (to SEAPHQ) - Kuala Lumpur, Selangor

Responsibilities:

1. Manage and grow a portfolio of key accounts in the Semi-Con sector, ensuring high levels of customer satisfaction and retention.
2. Develop and maintain long-term relationships with key decision-makers and stakeholders within client organizations.
3. Serve as the primary point of contact for all account-related inquiries, ensuring timely and effective communication.
4. Identify and pursue new business opportunities within the Semi-Con vertical to drive revenue growth.
5. Develop and implement account strategies that align with regional and company-wide sales objectives.
6. Collaborate with the sales team to develop tailored solutions that meet the specific needs of each account.

Customer Satisfaction:

1. Ensure all client needs are met and exceeded by coordinating with internal teams to deliver high-quality services.
2. Conduct regular client meetings and reviews to discuss performance, address issues, and explore opportunities for additional services.
3. Proactively identify potential challenges and implement solutions to enhance customer satisfaction.

Market and Competitor Analysis:

1. Conduct market research to stay updated on industry trends, competitor activities, and customer preferences.
2. Use market intelligence to identify new opportunities and potential threats to account growth.
3. Provide regular updates to senior management on market conditions and account performance.

Reporting and Documentation & Client Feedback:

1. Prepare and present regular account reports, including sales forecasts, performance metrics, and progress against targets.
2. Maintain accurate and up-to-date account records in the CRM system.
3. Provide detailed reports and analysis to senior management on account activities, challenges, and opportunities.
4. Collect and analyze client feedback to identify areas for improvement.
5. Implement changes based on feedback to enhance service quality and client satisfaction.
6. Communicate feedback to internal teams to drive continuous improvement.

Contract Negotiation:

1. Lead contract negotiations with clients, ensuring favorable terms and conditions for the company.
2. Manage the contract renewal process to secure long-term commitments from key accounts.
3. Ensure all contractual obligations are met and any issues are resolved promptly.

Performance Monitoring:

1. Monitor account performance against agreed-upon KPIs and take corrective actions as needed.
2. Implement performance improvement plans for underperforming accounts.
3. Celebrate successes and recognize achievements within the team to foster a positive and motivated work environment.

Collaboration & Training and Development:

1. Work closely with internal teams, including operations, finance, and customer service, to ensure seamless service delivery.
2. Coordinate with the SEA sales team to align account strategies with regional business goals.
3. Participate in cross-functional meetings to share insights and best practices.
4. Stay updated on the latest industry developments, products, and services offered by the company.
5. Participate in training programs to enhance sales skills and industry knowledge.
6. Share knowledge and insights with team members to promote continuous learning and improvement.

Technical & Qualifications:

1. Bachelor’s degree in business, Marketing, or a related field.
2. Minimum of 5 years of experience in account management within the freight forwarding or logistics industry, with a focus on the Semi-Con sector.
3. Proficiency in Mandarin/Chinese is essential for effective communication with clients.
4. Strong communication, negotiation, and interpersonal skills.
5. Ability to travel frequently across the SEA region.

Behavioural:

1. Customer-focused with strong relationship-building skills.
2. Results-oriented with a focus on achieving and exceeding targets.
3. Proactive and able to identify new business opportunities.
4. Adaptable and responsive to market changes.