Student Program - Services Design & Tools

Student Program - Services Design & Tools

Company Overview
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview
The Services Design & Tools team is a strategic component of Centralized Managed Support Operations (CMSO), responsible for providing exceptional Service Design & innovative technology solutions to enable and empower Motorola Solutions Centralized Managed Support Operations to meet and exceed customer's expectations.

Job Description
As part of this internship with the Design & Tools Front Office team, the intern will collaborate closely with senior resources to participate in the design, development and testing of automated customer notifications for 9-1-1 system service degradation and outages. Assist with the design and testing of a notification capability in CMSO that meets the requirements of the FCC 22-88A1 mandate leveraging standard tools in CMSO. Additionally, enable the NSOC (Network Security Operations Center) and/or Incident Communications Team to deliver on-time communications to customers.

Responsibilities

• Assist with telephony integration for automated phone call notifications.
• Testing to ensure notifications reliability.
• Assist in automating contact record integrations between ServiceNow and Atlassian Statuspage.
• Assist in the design and development of mobile applications and customer portals.
• Write clean, maintainable code following industry best practices.
• Collaborate with senior developers on troubleshooting and debugging.
• Test applications for functionality, performance, and security.
• Participate in code reviews and team meetings.
• Assist in the creation of technical documentation.

Skills

• REST API (Integrations)
• JavaScript
• Python

Basic Requirements

• Currently enrolled in or recently graduated from a degree program in Computer Science, Information Technology, or a related field.
• Basic understanding of ITSM solutions (Salesforce, ServiceNow)
• Basic familiarity with enterprise telephony solutions (Genesys Cloud)
• Strong problem-solving and analytical thinking skills.
• Excellent communication and teamwork abilities.
• Basic understanding of mobile application development will be an added advantage.
• Please state your internship period [Start and End date] in your CV. Preferably internship duration is from April/May 2025 onwards.

Travel Requirements
None

Relocation Provided
None

Position Type
Intern

Referral Payment Plan
No

EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [Confidential Information].