E-Commerce Executive (Shopee / Lazada / Tik Tok etc)

Responsibilities

Ecommerce Account Management

1. Handle online marketplaces like Lazada, Shopee, TikTok etc.
2. Manage the online store daily, including SKU updates, pricing changes, sales order synchronization, banner management, etc.
3. Arrange and oversee order fulfilment, monitor packing, and ensure timely delivery to customers.
4. Respond to customer inquiries promptly and professionally.
5. Provide assistance for customer inquiries, requests, complaints and after-sales support.
6. Plan, execute, and monitor online campaigns and promotional mechanics for e-commerce and marketplaces.
7. Work closely with platforms' Key Account Managers to analyse and implement effective sales and marketing strategies.
8. Report, analyse, and improve online marketing strategies in line with ongoing company campaigns.
9. Responsible for daily tracking of performance metrics against KPIs.

Livestream Account Management

1. Responsible for leading TikTok live streaming activities.
2. Schedule livestream sessions and ensure timely execution.
3. Monitor livestreams for quality and compliance with company standards.

Requirement

1. Candidate must possess at least Diploma in Business Administration, Marketing, Public Relation, Multimedia Arts or equivalent.
2. Fresh Graduates from related fields are welcome to apply.
3. Experience Candidates with related fields is an added bonus.
4. Required language(s): English, Bahasa Malaysia.
5. Excellent oral and written communication skills.
6. Strong proficiency with Microsoft Office especially Excel and Word.

Benefits & Others

1. Attendance Bonus
2. Career Progression Opportunities
3. Excellence Awards to recognize employees' performance
4. Employee Referral Scheme
5. Medical benefit
6. Parking
7. Additional Birthday Leave + Celebration
8. New born cash voucher worth RM 1000

Working Location & Time:

1. Mon - Fri ; 9-6pm
2. Taman Perindustrian Puchong (Near to TPP LRT)

Job Types: Full-time, Permanent

Interested candidates please submit your application through Jobstore.