Customer Service - Urgent Hiring

Responsibilities:

• Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback, and other issues related to the company's products.
• Exceeding customers' expectations in terms of customer service and accurate information.
• Working in a team to achieve the required KPI elements and SLA.

Requirements:

• Candidate must possess at least an SPM and above.
• Required language(s): English and BM.
• Fresh graduates who are interested in starting their career in a call center are encouraged to apply – TRAINING Provided.
• Applicants must be willing to work on rotational shifts.
• Each shift consists of 9 working hours and includes a 1-hour lunch break.
• Applicants must be willing to work in Ara Damansara.

Salary & Benefits:

• Rest & Relax Area
• EPF
• Socso
• Medical Leave
• The office is located nearby shopping malls and housing areas.
• Shuttle van available from nearby LRT/KTM station.
• Opportunity to interact with people from different cultures and ethnicities (Europe, Asia Pacific, etc).

Career Benefits:

• Career Path: Opportunity to climb the corporate ladder to a managerial role in the future.
• STAR – System for Appraisal & Rewards: Training to help employees identify weaknesses and develop future leaders for the company.
• Additional benefits: Shift allowances, Performance incentives, and Overtime claims.