Customer Service Associate

Nezda Technologies Inc. is currently hiring for Customer Service Associate.

Location: UOA Business Park, Glenmarie, Shah Alam, Selangor, Malaysia.

Job Description:

End to end airline operation, handling customer care related issues including:

1. Reservations
2. Bulk bookings
3. Notification
4. Re-booking
5. Credit card verification
6. Queues Management
7. Email management for all corporate and travel agent queries

To be able to handle customer queries with good customer service skills and travel-related services, keeping in mind various SLAs like quality, AHT, sales conversion, and efficient customer service. You will be expected to deal with customers and meet their requirements.

Work Environment: 24/7

Language: Should be fluent in spoken English and Mandarin.

Minimum Requirements:

Minimum 6 months of experience in the Airlines or Travel industry.

Personal Style Enablers:

• Good standard of both spoken and written English and Mandarin
• Team player with a positive attitude
• Adaptable to change
• Confidence and ability to sell a given product
• Extrovert with a customer service mindset

Working Hours:

24 x 7 shift (Rotational)

Shift Break:

9 hour shift with 1.5 hours break.

Working Days:

5 Days working in a week (2 Rotational Off Days).