Team Lead, Fulfilment

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Responsibilities

• To manage outbound (pick and pack) and despatch functions of fulfilment operations.
• Assign orders multiple times a day for pickers and packers.
• To monitor picker and packer productivity, working speed and accuracy in order to meet predetermined SLA.
• Ensure all problem orders reported are resolved on the same working day.
• Ensure all packed orders handed over to despatch team have manifests created and signed off by 3PL upon handover.
• Ensure operators keep products for each bin separated, organised, in correct location and in good condition.
• Monitor product quality frequently, reporting problems.
• Ability to operate various handling equipment, i.e. hand pallet truck, will be advantageous.
• Possess continuous improvement mindset and assist in identifying opportunities to improve processes.
• Follow safe warehouse practices.
• Maintain a clean, organised and safe work area.
• Perform other duties as assigned.

Requirements

• Candidate must possess at least PMR/SPM.
• Have experience with a fulfilment warehouse.
• Multi-tasking, careful, attention to details, strong integrity, sense of urgency and able to meet deadlines.
• Preferably specialising in the Fulfilment process.
• Ability to work under pressure.
• Required language(s): English, Malay.
• Ability to operate reach truck and forklift is preferred.