Product Monitoring Specialist

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Product Monitoring Specialist

Apply locations Kuala Lumpur time type Full time posted on Posted 15 Days Ago time left to apply End Date: April 30, 2025 (30+ days left to apply) job requisition id R-618326

Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.

Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities.

The Opportunity

The Product Monitoring Specialist will be accountable for monitoring product feedback (issue reports, complaints, user feedback, etc) received by Cochlear. Contribute to the feedback triage process by reviewing, categorizing and reproducing product feedback in a timely manner. Support investigations within Cochlear’s dedicated product support group. Ensure accuracy and consistency when documenting and reporting on product feedback.

Responsibilities include:

• Review and categorize product feedback in the timeframe specified by Cochlear’s procedures.
• Reproduce reported behaviours in the product to support triage and identification.
• Follow up with customer-facing Cochlear staff to fulfill due diligence specified by Cochlear’s procedures.
• Collaborate with other Cochlear staff in support of investigations.

Position Specific Skills and Challenges

• Exceptional critical/analytical thinker with strong attention to detail.
• Ability to work effectively both independently and as a member of a cross-functional group.
• Experience in handling medical device issues, feedback, and/or complaints will be an advantage.
• Demonstrate interest and willingness to take on special assignments, ad-hoc tasks, and other product development duties as specified by the company.

Key Requirements:

• Bachelor’s Degree in Computer Science, Computer Engineering, Software Engineering or related.
• Working experience in similar capacity is an added advantage.
• Experience working in the Medical Device/ Pharmaceutical environment is highly desirable.
• Ability to problem solve and think analytically with a continuous improvement mindset.
• Attention to details and accuracy in data is highly critical for this role.
• Ability to comprehend written communication in English from staff where English is not their first language.
• Good English written and oral communication is a MUST for this role.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.