Telemarketer

We seek a dedicated and dynamic telemarketer to join our sales and marketing team.

As a telemarketer, you will make outbound calls to potential customers and persuade them to engage our services. Your primary goal will be to generate interest, qualify leads and secure appointments over the phone. You will also engage prospects and build rapport through persuasive communication skills, gathering information about their needs and preferences. If you are self-motivated and a creative sales professional passionate about delivering tangible results, you could be an excellent fit for this role. We offer a competitive salary package and opportunities for career advancement in a growth-nurturing work environment that fosters growth and career development.

Objectives of this role

1. Conducting outbound calls to potential customers to promote our services.
2. Building rapport with customers, understanding their needs and providing tailored solutions to generate leads and drive sales.
3. Collaborating with sales teams to schedule appointments, demos or consultations for qualified leads.
4. Achieving or exceeding individual targets and goals related to lead generation, appointment setting and sales conversion.

Responsibilities

1. Conduct outbound calls to prospective customers, using your persuasive skills to promote our products and services effectively.
2. Identify and qualify sales leads, capture essential customer information and assess their needs to tailor appropriate solutions.
3. Engage with potential customers in a professional and persuasive manner, clearly articulating the features, advantages and benefits of our offerings.
4. Follow up on leads and maintain regular communication with potential customers to build relationships and increase the likelihood of sales conversions.
5. Maintain accurate and up-to-date records of customer interactions, ensuring proper documentation and follow-up actions.
6. Collaborate with the sales team to provide qualified leads and relevant information for an effective follow-up.
7. Stay updated on product knowledge, industry trends and competitor offerings to position our products or services in the market.

Required skills and qualifications

1. High school diploma or equivalent.
2. 0-1 year of experience in telemarketing, sales or customer service.
3. Excellent verbal communication skills and a clear and confident phone manner, with the ability to articulate product features and benefits persuasively.
4. Familiarity with the local language, including Malay, English, and Mandarin will be added advantage.
5. A customer-focused mindset with the ability to understand and address customer needs.
6. Resilience and perseverance to handle rejection and maintain motivation in a sales-driven role.
7. Organisational skills to manage customer information and follow-up activities.
8. Basic computer literacy
9. Professionalism, integrity and a positive attitude in all customer interactions.

Summary of role requirements:

1. Looking for candidates who can speak fluently in Malay, English and Mandarin.
2. No experience is welcome to apply.

Company information

Registration No. 202401004120