Customer Service Operations Representative (Customer Master Data)

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Customer Master Data Team Overview

The Customer Master Data Team is responsible for managing the life cycle and quality of Worldwide Keysight Customer and Partner Data in Keysight systems, which presents an accurate global view of our customers we do business with and their company structures. The team ensures that Keysight can derive legal compliance, effective risk management, and operational efficiency from the customer database through systematic data stewardship. The Customer Master Data Team holds the ownership for customer data standards for all Keysight customers and partners worldwide across business.

Responsibilities

• Responsible for maintaining Customer Data in Oracle. Single entry point for customer creation and maintenance requests in MDM, Oracle, and Salesforce.
• Respond to requests/queries coming through the CMD RMT Tool/email from Keysight businesses while respecting Service Level Agreement (SLA).
• Ensure consistent data formatting and compliance with regional/local regulations together with Keysight requirements.
• Perform User registration for Keysight Direct Online Store.
• Liaise with CSR / Contact Centers / Field Engineers / External Distributors / Credit to confirm reliability/validation of Customer Data.
• Lead and/or participate in CMD internal projects and/or WW/Regional projects.

Minimum Requirements

• Bachelor's or Master's Degree or equivalent.
• Prior experience is an added advantage, but fresh graduates without experience are welcome to apply.
• The person will be part of a WW team supporting users globally.
• The candidate will be working during one of the working hours listed.
• Monday to Friday, starting at 8am/8:30am till 5pm/5:30pm Penang time.
• Monday to Friday, starting at 10am till 7pm Penang time.
• Tuesday to Saturday, starting at 5:30am till 2:30pm Penang time.
• Language requirements: English and Chinese, with any additional foreign language as an added advantage.
• Computer literate, good understanding of MS Office applications, knowledge of MDM, Oracle, Salesforce, or programming languages such as Python would be desirable.
• Experience managing customer data in MDM, Oracle, and/or Salesforce will be an added advantage.
• Successful candidates should be detail-oriented with a demonstrated commitment to quality and time flexibility.
• Demonstrated capacity to work in teams and with potential to take extra responsibilities like leading small projects and decision making.
• Good communication skills and able to deal with customers in a professional way.

***Keysight is an Equal Opportunity Employer.***