Account Executive (Client management with telesales expeirence)

Account Executive (Client Management with Telesales Experience)

Location: VSQ PJ

Salary: Base Salary RM2,600 – RM3,200

Interview Date: Immediate

Working Hours: 5 days a week

Positions Available: 2 headcount

Language Requirements: Candidate must be able to read, write, and communicate in Chinese.

Experience Requirements: Must have experience in telesales. Candidates with telesales experience from other industries will also be considered.

Purpose of Hiring:

• Ensure onboarding processes meet overall campaign schedule and develop appropriate mitigation plans to secure onboarding completion dates.
• Develop positive relationships with customers, focused on overall campaign delivery.
• Monitor, control, and report campaign execution status, progress, and KPIs, ensuring effective reporting to management such as weekly/monthly reports and campaign reviews.

Key Accountabilities:

1. Set priorities to achieve objectives and record all data related to campaign status and communications.
2. Identify and fulfill customer requirements, regularly inform customers on campaign status, and share information of campaign plans.
3. Coordinate internal resources for the flawless execution of the onboarding process.
4. Follow Standard Operating Procedures.
5. Supply recurring reporting to customers regarding their campaign performance.
6. Discuss renewal opportunities towards the end of customer contracts and work to maintain customer relationships with new contract agreements.

Education Qualifications:

Degree/Diploma in a business-related field preferred.

Work Experience:

Required:

• 1 year of Account Management experience.
• 1 year of experience working directly with customers.

Preferred:

• Project Management experience preferred.

Skills, Knowledge & Abilities:

• Language: Spoken and written Chinese and English skills.
• Software: Knowledge in using all Microsoft products, especially Excel. Salesforce and Tableau experience is a plus.
• Communication: Excellent communication skills between internal staff and external customers.
• People Management: Ability to work with various stakeholders for different accounts, providing clear goals and guidelines to ensure alignment.