Defines and manages the processes and management systems within operational functions to support transaction processing and other administrative activities to ensure goals are in alignment with the organization's objectives.
Job Accountabilities - Key Accountabilities
Ensures that operational and system policies and procedures are implemented and monitored.
Drives the implementation of appropriate operating standards and principles across operations, sharing best practices and commercial benefits.
Develops and establishes a cost-effective and appropriate operating model across all operational functions as well as value-adding key performance indicators, business metrics, and external benchmarking data to enable decision-making.
Ensures objectives and priorities are aligned with the organization’s vision, objectives, and priorities, and that the actions of the team are aligned with organizational values.
Develops a culture of continuous improvement and learning, and consults with other managers to understand all necessary aspects and needs of operational development.
Acts as a senior point of contact for operational leaders and business stakeholders, participates in leadership team meetings to provide specialist guidance and enable the implementation of policy, projects, and change initiatives.
Job Qualifications
Required:
Bachelor's degree in Business Administration, Finance, Banking, or a related field.
3-5 years of experience in bancassurance administration, banking operations, or a similar role in the financial services sector.
Strong knowledge of insurance and banking products, especially in the bancassurance space.