HR Shared Service Leader - NAM Region

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Are you passionate about delivering quality through enhancing standards and processes?
Are you passionate about global processes in the HR function?
Join our team!

Our Human Resources Team provides a best in class service to our employees and global organisation. We provide support for day to day and operational issues and procedures. Our team partners with the business to proactively provide support throughout the on-boarding process, striving to continuously improve our performance.

You will be responsible for ownership, design, expert support and service delivery for the broad range of HR Shared Services. You will have expertise within a field comprising of different approaches, methodologies, techniques and processes.

As a HR Shared Service Leader, you will be responsible for:

• Leading HR Operations processes for North America (United States, Canada, Trinidad & Tobago and Guyana).
• Ensuring high standards of accuracy and quality are maintained and teams are aligned and relevant skills are in place.
• Developing and managing the ongoing advancement of the team (local and offshore), including good development plans.
• Measuring end-customer satisfaction; develop action plan to mitigate operational risks or resolve escalated issues.
• Driving dynamic performance management in the team through clear expectations, priority setting, frequent touchpoints, and feedback.
• Driving a culture of service excellence within the team; promote “Best in Class” customer service.

To be successful in this role you will:

• Have a Bachelor from an accredited academic institution in related area.
• Have a minimum of 8 years prior professional work experience on HR Operations/HR Shared Services and implementation of shared services model.
• Be proficient in English, both written and verbally.
• Have good experience in a corporate HR support or client services role.
• Be knowledgeable in statistical design methodology, reliability models, and certified Green Belt.

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following working patterns:

• Working remotely from home (up to 4 days a week).
• Working night shift - from 8pm to 5am (GMT+8).

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits