Assistant Manager, Claims, Asia | Petaling Jaya, MY | Hybrid

Assistant Manager, Claims, Asia

QBE Insurance Petaling Jaya, Malaysia Apply now Posted 2 days ago Hybrid Job Permanent Competitive

Primary Details
Time Type: Full time

Worker Type: Employee

This role is responsible for end to end claims management. This includes making decisions on claim outcomes, declining claims, customer interaction (inbound and outbound), supplier coordination, raising payments to suppliers, and claim finalization. This role is also responsible for keeping portfolios compliant with SLAs measured.

Responsibilities:

• Manage claims end to end within parameters of claims manual, DTPs, policies, and relevant legislation and regulations.
• Ensure compliance within delegated authority limits.
• Maintain effective and proactive communication with customers.
• Ensure effective coordination with suppliers.
• Set possible cost of claim and updates on time as reports are sent through by assessors.
• Raise payments within delegations of authority.
• Interpret policy coverage and determine if coverage applies to claims submitted. Promptly inform customers of acceptance/decline of claims and escalate issues or proper endorsements as needed.
• Decide on the best fulfillment method to settle claims.
• Identify suspicious or potentially fraudulent claims in accordance with QBE fraud indicators. Refer these claims to the Fraud Investigations team.
• Identify recovery opportunities on claims.
• Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out.
• Provide feedback to the underwriting team for details that need to be flagged/noted in the policy that is relevant upon renewal.
• Perform other responsibilities and duties periodically assigned by immediate manager to meet business requirements.
• Coach and develop team members to ensure they possess the right skills and knowledge to meet the minimum service benchmarks.

Requirements:

• Bachelor's Degree or equivalent combination of education and work experience.
• Proficiency in MS tools.
• Analytical and negotiation skills.
• Excellent verbal and written communication skills (English).
• Proficiency to converse in Mandarin/Cantonese is an added advantage.
• Preferably with Case Management Skills.
• Preferred Basic Knowledge of Insurance.
• Basic Knowledge of Customer Service.

About QBE

At QBE, we're enabling a more resilient future - for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the centre of our success. Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you'll work with people who are passionate, talented, and kind. With more than 13,000 people working across 27 countries, our scale means we're big enough for your ambitions, yet small enough for you to make a real impact.

QBE Asia's operations have had a presence in Asia for more than 130 years with offices in: Singapore, Hong Kong & Macau, Malaysia, and Vietnam. We continue to be recognized for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers, business partners, people, and the community. We support ESG efforts through the QBE Foundation, which helps to create strong, resilient, and inclusive communities, by focusing investment and efforts on two key areas where we believe we can have the greatest impact - climate resilience and inclusion.

Benefits

Excited to share our comprehensive benefits package at QBE!

• Flex and hybrid working options
• Work from home policy
• Paternity leaves matching with maternity leave
• Well-being programs
• Pensions
• Medical benefits
• Globally, access to online learning via LinkedIn Learning
• On top of annual leaves, 3 additional days off (Family care leaves)
• Study leave
• Marriage leave
• Internal Appreciation program with points to redeem nice merchandise and life experiences

Join us and enjoy a work environment that values your well-being and personal growth!

Application Close Date: 29/04/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step-by-step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.