RECOVERY CUM ADMIN ASSISTANT (RECOVERY FOR STRATA MANAGEMENT)

RECOVERY CUM ADMIN ASSISTANT (RECOVERY FOR STRATA MANAGEMENT)

About the role

As a Recovery Cum Admin Assistant at AI PROPERTY MANAGEMENT, you will play a crucial role in the company's strata management operations. In this full-time position based in Iskandar Puteri Johor, you will be responsible for managing debt recovery processes and providing administrative support to the team. This is an excellent opportunity to join a dynamic company and further develop your skills in the administrative and recovery fields.

What you'll be doing

• Liaise with JMB/MC regarding Resident’s debt recovery
• Coordinate and manage the debt recovery process for outstanding strata maintenance fees
• Prepare and send demand letters, follow up on payments, and liaise with owners and tenants
• Maintain detailed records of all recovery efforts and update the company's database accordingly
• Negotiate repayment terms with owners in arrears and establish manageable payment plans
• Provide administrative support including filing, document preparation, and correspondence
• Assist with the organisation and maintenance of the company's physical and electronic records
• Contribute to the development and implementation of efficient administrative processes
• Provide excellent customer service to all stakeholders, including owners, tenants, and other external parties

What we're looking for

• Minimum 2 years' experience in a similar administrative or recovery role, preferably in the property management or strata industry, but fresh graduates are also encouraged to apply
• Minimum diploma or degree in Property Management, Real Estate, Business Administration, or a related field is a plus
• Strong communication and interpersonal skills, with the ability to interact effectively with a diverse range of stakeholders
• Proficient in Microsoft Office suite, including Excel, Word, and Outlook
• Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines
• Attention to detail and a commitment to accuracy in all work tasks
• Proactive and self-motivated, with a problem-solving mindset
• Basic knowledge of accounting needed
• Must be able to travel for site visits / Tribunal case hearings

What we offer

At AI PROPERTY MANAGEMENT, we are committed to creating a supportive and inclusive work environment that empowers our employees to thrive. We offer a competitive salary, opportunities for career development, and a range of wellness initiatives to promote work-life balance. Additionally, we provide comprehensive training and mentorship to help you succeed in your role.

About us

AI PROPERTY MANAGEMENT is a leading provider of innovative property management solutions in Malaysia. With a strong focus on customer service and technology-driven solutions, we strive to deliver exceptional experiences for our clients and their communities. As a rapidly growing company, we are committed to fostering a dynamic and collaborative workplace where talented individuals can contribute to our continued success.

Apply now to join our team and be a part of our exciting journey!

Company information

Registration No. JM0911666-U

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Which of the following Microsoft Office products are you experienced with?
• Are you willing to travel for this role when required?
• Do you have customer service experience?
• Do you have credit collections experience?