SALES OPERATIONS ANALYST/ASSOCIATE - Remote

About the Company

Our client is a leading treasury management infrastructure provider, offering innovative solutions to financial institutions and large corporate enterprises. They provide various solutions, including an Automated Multi-Channel Reconciliation Solution, Multi-Bank Connector Solution, FX Conversion for corporations and Financial Institutions, and Cross-Border Payment Rails. Our client is a licensed treasury management and cross-border trade solutions provider across Africa.

Founded in 2017, they envision being Africa's trusted trade infrastructure, unlocking potential and driving prosperity. Headquartered in London, with operational bases in Canada and Nigeria, they provide financial institutions with innovative trade and payment solutions.

Description

Our client seeks aSales Operations Analyst/Associateto optimize the sales process, drive pipeline efficiency, and support revenue growth. The ideal candidate will be an expert inHubSpot CRM andleverage data analytics to ensure accurate sales forecasting, CRM hygiene, and overall sales cycle efficiency. This role is integral to streamlining sales operations and enabling sales teams to perform at their highest potential.

This position can be based inIndia or Asiaand offers the opportunity to work with a dynamic, high-growth team.

Application Process & Qualifying Questions

Candidates are required to read the full JD and submit answers to the following qualifying questions along with their CV, required compensation and notice period/availability. Applications without responses to these questions will not be considered:

1. Can you provide evidence of strong experience in setting up and managing HubSpot CRM?
2. What experience do you have in data analysis and supporting B2B sales teams?
3. How have you improved sales pipeline forecasting accuracy in a previous role? What tools or methods did you use?
4. Can you provide an example of when you optimized a sales process or workflow using HubSpot or another CRM? What impact did it have on efficiency or revenue?

Responsibilities

CRM Management & Sales Process Optimization

• Own the administration, maintenance, and continuous optimization of HubSpot CRM.
• Develop and enforce CRM hygiene best practices, ensuring clean, accurate, and up-to-date data.
• Implement automation tools and workflows within HubSpot to enhance sales productivity.

Sales Pipeline & Forecasting

• Maintain an accurate and reliable sales pipeline, ensuring seamless tracking of deal stages.
• Develop and refine pipeline forecasting models to enable data-driven decision-making.
• Provide insights into win/loss analysis, helping to identify bottlenecks and opportunities.

Data & Analytics

• Analyse sales performance metrics and provide actionable insights to improve efficiency.
• Generate dashboards and reports to track KPIs, including conversion rates and deal velocity.
• Identify trends and recommend strategies to optimize sales performance.

Cross-Functional Collaboration

• Work closely with sales leadership to improve sales effectiveness and process efficiency.
• Collaborate with marketing teams to align lead generation strategies with sales objectives.
• Support finance and operations teams by ensuring accurate revenue tracking and reporting.

Training & Enablement

• Provide training and support to sales teams on HubSpot CRM best practices.
• Develop training materials and documentation for CRM usage and process adherence.

Requirements

• Minimum of 5 years of experience in sales, business development, and/or partnership roles.
• Excellent command of the English language
• Expert-level experience with HubSpot CRM and a deep understanding of sales automation tools.
• Strong data analysis skills with proficiency in Excel, Google Sheets, or BI tools.
• Proven experience in B2B sales support, sales operations, or revenue operations.
• Ability to interpret and visualize data to inform sales strategies and decision-making.
• Detail-oriented, process-driven, and highly organized with a focus on operational efficiency.
• Strong communication skills with the ability to collaborate across teams and geographies.
• Experience working in a high-growth fintech, payments, or SaaS environments is a plus.

On Offer

• Competitive compensation package (Base Salary + Bonus).
• Flexible/remote working.
• Opportunity to work with talented professionals in a dynamic and growing industry.
• Role autonomy and opportunities for professional growth and development.
• Playing a key role in the leadership and future direction of the organisation.