Account Manager

Are you driven, results-oriented and a team player?

With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses.

At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.

It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.

If this is a journey you’d like to embark on, keep reading!

The Account Manager at StoreHub owns and executes a large portfolio of renewal contracts. You'll work closely with internal teams (Business Consultants, Merchant Success Managers) to secure renewals, minimize financial attrition, lock in favorable terms, and pass insights back to the business to set customers up for success while maximizing financial results.

What you will do:

1. Develop and implement negotiation strategies for renewals that maximize contract value and build customer trust.
2. Collaborate with Merchant Success Managers for data-driven renewal strategies tailored to each customer.
3. Drive account growth by identifying up-sell, cross-sell, and add-on opportunities upon renewal.
4. Partner with internal teams (e.g., Competitive Intelligence, Pricing, Product Management, Legal) to build comprehensive "win" strategies.
5. Maintain accurate 120-day renewal forecasts and communicate risks for proactive resolution planning.
6. Uphold best practices in Opportunity Management, Data Quality, Quoting, and Forecasting.
7. Act as a subject matter expert, guiding the team in meeting financial and strategic targets.

How you will need to be:

1. 2-3 years in Sales, Operations, or Account Management with a focus on contract negotiation.
2. Strong skills in negotiation, process management, financial acumen, and customer relationship management.
3. Bachelor's degree, CRM experience, and adaptability to changing priorities.
4. Experience negotiating SME to Enterprise contracts.
5. Familiarity with enterprise CRM tools and a background in transaction management.
6. A completed negotiation skills course is an asset.

What makes working at StoreHub awesome (and refreshing!):

Our people -for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.

Culture of Candour. We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home.

Cutting edge tools. If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters.

Impact not just effort. We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours.

CHANGE. Our core values are super important to us. The more you resonate with them, the more you'll find yourself a good fit.

1. Communicate for Clarity
2. Humble and Hungry
3. Authentic but not an *sshole
4. Nimble and Quick
5. Growth Mindset
6. Efficiency and Excellence

We do have all the other cool perks too:

1. Apple Macbooks for everyone
2. Free Season Parking
3. Fully stocked fridge and pantry - Coffee, snacks, and more yums
4. Medical and Dental Outpatient Visits + Medical Insurance
5. Opportunities for career growth and continuous learning

We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.