Customer Service (Cantonese Speaker - Fixed Working Hours)

We are looking for a dedicated individual fluent in both English and Cantonese to join our team. This role supports the Hong Kong market with fixed working hours (9am – 6pm) and weekend shifts on a rotating basis. Our company’s location is easily accessible by public transport.

Responsibilities:

• Provide exceptional support to customers across all relevant communication channels.
• Resolve customer inquiries in line with the company’s processes and procedures.
• Maintain a positive, empathetic, and professional attitude toward all customers.
• Stay updated on company procedures and processes.
• Perform any other duties and responsibilities assigned by management, within your role to support the effective implementation, maintenance, and continuous improvement of TDCX’s Quality Management System.

Requirements:

• Bachelor’s degree in any field.
• Fluent in both English and Cantonese to effectively handle the Hong Kong market.
• Minimum 1 year of customer service experience (fresh graduates or candidates without customer service experience are welcome to apply).
• Willingness to work rotating weekend shifts.
• Excellent communication and problem-solving skills.

If you’re passionate about providing outstanding customer experiences, we would love to hear from you. Apply today and join our TDCX team!

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