Support Specialist

Job Description: Support Specialist at Seampify

Are you passionate about providing top-notch support and building meaningful relationships with customers? Join Seampify, an innovative digital marketing solutions company, and play a key role in ensuring our customers thrive with our seamless omnichannel messaging platform powered by the WhatsApp Business API.

What Makes This Opportunity Exciting?

At Seampify, your hard work doesn’t just pay off—it rewards you!

Enjoy a Competitive Salary: A base salary that recognizes your expertise and efforts.
Unlock Unlimited Earning Potential: Earn commission for every successfully renewed customer or add-on service you support—your impact directly fuels your rewards.
Be at the Forefront of Innovation: Gain exclusive insights from Meta about WhatsApp, the world's trending platform, and become a thought leader in the digital marketing space.
Shape the Future of Business Communication: Help businesses thrive while advancing your career in a fast-growing industry.

Key Responsibilities:

• Knowledge Base Management: Create and maintain tutorials, guides, and FAQs in the Seampify Knowledge Center, ensuring the content is always accurate and up-to-date.
• Customer Support: Respond to and resolve customer inquiries promptly and professionally, offering solutions for issues related to the Seampify platform.
• Onboarding & Training: Conduct engaging onboarding and training sessions for new customers, ensuring they can maximize the value of Seampify's tools.
• Workflow Customization: Build and design chatbots tailored to customers' workflows, helping them streamline operations and improve efficiency.
• Customer Feedback Loop: Gather customer feedback and collaborate with internal teams to enhance the platform’s features and usability.
• Retention Focus: Build strong relationships with customers, ensuring they renew their subscriptions and continue to see value in Seampify.

Requirements:

• Fresh graduates are welcome to apply.
• Preferred Mandarin speaking candidates due to job role requirement for internal and external communication.

What We’re Looking For:

• Strong interpersonal and communication skills with a customer-first mindset.
• Experience in a support, training, or customer success role (experience in SaaS or technology is a plus).
• Proficiency in creating documentation and training materials.
• Basic technical skills (e.g., understanding chatbot logic, troubleshooting).
• Ability to manage multiple tasks, prioritize effectively, and work in a fast-paced environment.

Why Join Us?

• Earnings That Grow With Your Impact: Your contributions directly lead to commissions for successfully renewed customers, allowing you to benefit from your efforts.
• Access to Exclusive Industry Updates: Stay ahead of trends with direct insights from Meta, learning about innovations in WhatsApp and beyond.
• Flexibility: Work in an environment that supports hybrid or remote arrangements (if applicable).
• Career Advancement: Seize opportunities to grow your skills and excel in the dynamic digital marketing world.