Operations Manager (Mandarin Speaker)

Management - Area/Multi-site (Retail & Consumer Products)

• Oversee the day-to-day operations of multiple retail locations.
• Ensure smooth and efficient operations, including merchandising, inventory, sales, and customer service.
• Monitor store performance metrics, such as sales targets, customer satisfaction, and profitability.
• Develop and implement operational processes to improve productivity and efficiency.

Team Leadership and Development:

• Lead and support store managers in managing their respective locations.
• Train, mentor, and develop store management teams to ensure they are aligned with company goals and objectives.
• Provide guidance and direction to staff to ensure consistent application of company policies.
• Set performance goals and conduct regular performance reviews.

Sales and Financial Performance:

• Analyze sales and financial data to identify trends, opportunities, and areas for improvement.
• Work with store teams to implement strategies that drive sales and profitability.
• Manage budgets, control costs, and ensure financial goals are met.
• Collaborate with marketing teams to support in-store promotions and campaigns.

Inventory Management and Merchandising:

• Ensure stores maintain optimal inventory levels and minimize stock losses.
• Oversee merchandising strategies to enhance customer experience and maximize sales opportunities.
• Work closely with procurement and supply chain teams to ensure timely product delivery and stock replenishment.

Customer Experience and Service:

• Ensure high levels of customer satisfaction by enforcing excellent service standards.
• Handle escalated customer complaints and resolve operational issues promptly.
• Develop and implement customer service improvement strategies.

Compliance and Safety:

• Ensure all stores comply with company policies, legal regulations, and health and safety standards.
• Monitor store audits and address any compliance or operational issues.
• Implement loss prevention strategies to minimize theft and shrinkage.

Reporting and Analytics:

• Prepare and present regular operational reports to senior management.
• Analyze store performance and provide recommendations for improvement.
• Use data and KPIs to assess operational success and areas that require attention.

Qualifications:

• Bachelor’s degree in Business Administration, Retail Management, or a related field (or equivalent experience).
• Proven experience in retail management, preferably overseeing multiple store locations.
• Strong leadership and team management skills.
• Excellent analytical and problem-solving abilities.
• Knowledge of retail operations, merchandising, inventory management, and customer service principles.
• Ability to work in a fast-paced, dynamic environment and adapt to changing business needs.
• Strong communication and interpersonal skills.
• Proficiency in retail management software and data analysis tools.
• Visit To Outlet at Perak & Selangor (Often)
• Proficient in English and 华语 (Mandarin) as we require candidates to be able to communicate in both languages to manage store teams.