Front Desk Officer

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Job Responsibilities:

• Offer a high level of customer service and respond to all customer complaints/requests in a polite and courteous manner.
• Log all customer complaints and queries received via fax, letter, e-mail, internal form, and telephone.
• Investigate and take appropriate action or make recommendations in response to customer complaints and inquiries.
• Effectively communicate with customers by composing accurate, prompt, and effective replies to letters, faxes, and phone calls.
• Progress all existing customer issues and update the status to management and customers regularly.
• Interface with other departments as necessary to ensure customer complaints or service requests are being attended to in a timely manner.
• Follow up with customers to ensure satisfaction.
• Maintain the effective operation of the complaints handling process, documentation, setting and meeting target time limits and other requirements.
• Classify and analyze complaints to identify recurring and single incident problems and trends and to initiate improvements to eliminate the underlying causes of complaints.

About Sime Darby Berhad:

Sime Darby Berhad is a global trading and logistics player. We partner with some of the world’s best brands to deliver quality products and services to our customers. Our core businesses operate in and serve the industrial, motors, and logistics sectors as well as the healthcare, insurance, and retail segments. With a workforce of more than 20,000 employees, we are headquartered in Oasis Ara Damansara, Selangor, Malaysia with operations in 18 countries and territories across the Asia Pacific region. Sime Darby Berhad is listed on the main market of Bursa Malaysia Securities Berhad.

Sime Darby is setting the pace of change in sustainable futures. For you, this means challenges and opportunities to grow with us. We are committed to nurturing and growing our talents as their dedication and contributions are instrumental in driving our businesses.

Perks and Benefits:

Medical, Miscellaneous allowance, Education support, Dental, Sports (e.g. Gym), Parking, Health Screening, Annual Leave, Optical.

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