Associate Director, Priority Banking

Compliance and Money Laundering responsibilities:

• Ensure compliance with Group’s standards and regulatory requirements pertaining to Money Laundering and CDD.
• Participate and support the Bank’s effort in combating money-laundering activities.
• Exercise due care and diligence on matters related to Money Laundering and CDD in the day-to-day operations, which include account opening and reviews, transaction monitoring, and suspicions activity reporting during client communication.

Key stakeholders

• Across all departments in banks

Our Ideal Candidate

• Honours degree (CGPA 3.0 or better) and/or relevant professional qualifications.
• Possess all relevant investment & insurance certifications and licensing.
• More than 5 years’ experience in banking with demonstrable knowledge of banking practices and financial products.
• Favourable track record in managing sales and/or operations or demonstrated ability to achieve strong sales performance.
• Ability to coach, inspire and mobilise Branch team members of various levels to deliver exceptional performance.
• Demonstrated ability to establish a service culture.
• Interpersonal and complaint handling skills.
• Bank's product knowledge.
• Understanding of policies and procedures.
• ABM rules / Bank Negara FEA regulations.

Role Specific Technical Competencies

• Microsoft
• FIMM License
• Bancassurance License
• IPPC License
• Discipline and good time management to handle a client portfolio.
• Ability to solve problems and close issues without handing over.
• Strong analytical ability.
• Understanding of Priority CDD principles.
• Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD.
• Participate in and/or support the Bank's effort in combating money-laundering activities.
• Exercise due care and diligence on matters related to Money Laundering and CDD in the day-to-day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquiring relevant knowledge and training, and providing support to superiors and subordinates.

Manage the PB Client portfolio to maximize new business opportunities and deepen existing relationships, while providing quality in service delivery in an efficient operation where risks are well controlled. Ensure that robust sales processes and stringent service standards in compliance with local regulatory requirements are met.

In consultation with the BM/STM, draw up monthly plans for achieving new business and customer acquisition goals committed. Foster and deepen client relationships by providing regular market information updates and trend analysis on international equities, unit trusts, bonds, and other investment instruments, along with follow-up calls/visits to assist them in their investment decisions.

In/outbound ETB advice & sales

• Proactively acquire portfolio AUM of Priority Clients besides Personal clients.
• Engaging & deepening Affluent & hidden Affluent in advisory conversations with analytics support and collaboration with Wealth Specialists.
• Meeting clients when required (at least once a month).
• Prepare and educate clients to interact via online, Client Centre NTB referrals from clients.
• Actively acquire and activate new Affluent/potential Affluent clients referred from ETB clients directly to Relationship Manager, Priority Banking.
• Provide advice to Personal Clients approaching the Bank with complex investment needs.

Business

• Achieve agreed revenue and new sales targets.
• Meet agreed service standards to customers.
• 100% Operation control under operation risks guidelines and sales compliance.
• Cascade and live the values.
• Undertake special projects/assignments.
• Detect and report non-compliance and control weaknesses inherent in the selected samples.
• Avoid unsatisfactory compliance reviews and audits on the conduct of CST and record-keeping.
• Maintain robust controls and monitoring actions.

Processes

• Engaging and deepening activities.
• Proactively engage with the PB Clients by having complete knowledge of the clients in terms of profile & assets.
• Create analytics-backed next best conversation.
• Sound knowledge in Needs/Anchor products such as: Wealth & Mortgage, CASA, CC, etc.

To acquire from individual client referrals and actively engage them during the first 3 months by:

• Meeting the client in person to discuss advisory needs (once a month/quarter).
• Connecting client with specialists.
• Setting up product holdings.
• Conducting/connecting for periodic CDD.

Support the client on any client-initiated needs by:

• Proactively reaching out to clients for advice discussions.
• Delivering on transactions, service requests, mobile/online training.
• Updating CDD.
• Managing Client’s credit situation.
• Referring most servicing activities to Client Servicing Managers (as and when requested by clients).
• Recommending improvements in operational processes, procedures, and products based on customer feedback to ensure constant enhancement of service levels and efficiency.
• Complying with all applicable money laundering prevention procedures and, in particular, reporting any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.

Acquiring on referrals:

• Act on referral leads assigned within timelines.
• Solicit referrals from other sources.
• Conduct a professional, consultative financial analysis and profiling session with Priority clients by:
• Meeting, listening, and determining further needs.
• Setting up anchor products & initiating cross-sell.
• Conducting/connecting CDD.
• Educating and conducting initial set-up for online, ATMs, Client Centre, and Branch.
• Enhancing multi-product Priority knowledge.
• Market and competition knowledge.
• Possess all relevant investment & insurance certifications and licensing.
• Presentation and soft skills tailored to engaging Affluent Clients.
• Ability to drive and manage client interaction.
• Negotiation and objection handling.
• Client training on digital solutions.

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial, and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum), and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders, and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.
• Being part of an inclusive and values-driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies - everyone feels respected and can realise their full potential.